JESUS ROSALES ROMERO JR
Anderson
Summary
Experienced General Manager driving revenue performance, growth, and service excellence in the restaurant setting. Committed to upholding the highest standards and dedicated to team training and development efficiency. Skilled in maintaining and repairing restaurant-level equipment with over 10 years of experience. Additionally, possess extensive expertise in professionally repairing and maintaining personal computer systems, both software and hardware, for over 10 years. Customer service is a top priority, consistently exceeding expectations and solving problems with ease. A resourceful team player ready to contribute to the organization's success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Round Table Pizza
08.2010 - Current
- Oversee and Manage Restaurant Operations
- Implement monthly meetings regarding safety protocols and updates on company standards
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Hired, trained, and coached over 150+ staff members on customer service Skills, Food & Beverage Knowledge and health & safety standards over the course of 7 years
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Created a cross-training program ensuring all staff were able to perform well in any job position
- Formulated policies and procedures to streamline operations.
- Create and manage employee scheduling while maintaining labor goals
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced variable cost by 6% through tighter controls on overtime and inventory waste
- Resolve customer complaints regarding sales and service by exceeding expectations
- Increased customer engagement by attending local school sporting events and giving out flyers for large group discounts for parties and get-togethers
- Repair and maintain restaurant equipment including Pizza Ovens, Oven Hoods, Dough Sheeter, Swamp Coolers, Refrigerators, Freezers, Air Vents, Soft Drink Fountain Machine, Gutter Cleaning, Air Duct Cleaning, Dish Washer Machine, General Plumbing, Computer Equipment, and Arcade Machines
Computer Technician
J & C's Computer Repair and Technical Support
09.2015 - 01.2020
- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Inspect equipment and read order sheets to prepare for delivery to users
- Assemble machines according to specifications, using hand or power tools and measuring devices
- Test new systems to ensure that they are in working order
- Maintain parts inventories and order any additional parts needed for repairs
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory
- Solve Online Customer questions and provide technical support via phone / email
General Crew Member
Popeyes® Louisana Kitchen
01.2012 - 04.2012
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced store image by adhering to uniform guidelines and maintaining personal hygiene.
- Maintained a clean and organized work environment, contributing to a positive customer experience.
- Contributed to team success by cross-training in various positions, increasing overall efficiency.
Education
Bachelor of Science - Computer Science
Devry University [Oniline]
Chicago, Illinois11.2017
High School Diploma -
Anderson Union Highschool
Anderson, California06.2010
Skills
- Leadership and team building
- Operations management
- Attention to detail
- Time management
- Training and development
- Workplace safety
- Customer service
- P&L management
- Analytical thinking
- Problem resolution
- Schedule management
- Goal setting
Accomplishments
- Used Microsoft Office and Google Office to develop and implement operations tracking and log keeping for the company still being used today.
- Successfully Training and Development of 10+ Employees into Management Positions that of one who became a General Manager for one of our RT Stores in the Redding Area.
- Achieved inventory control by completing daily inventory Tracking with accuracy and efficiency.
- Marketing with schools and non-profits to increase sales and community involvement.
- Documented and resolved operational issues through accountability which led to better homage to the standard.
Certification
Management Level Serve Safe Food Handlers Certification
Alcohol Beverage Control & Alcohol Beverage Service Certified
Languages
English
Full Professional
Timeline
Computer Technician
J & C's Computer Repair and Technical Support
09.2015 - 01.2020
General Crew Member
Popeyes® Louisana Kitchen
01.2012 - 04.2012
General Manager
Round Table Pizza
08.2010 - Current
High School Diploma -
Anderson Union Highschool
Bachelor of Science - Computer Science
Devry University [Oniline]
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