Jesus "Jay" Lee
Cerritos
Summary
Detail-oriented customer relationship management professional skilled in policy writing, appointment scheduling, and quality assurance. Enhances client experiences and ensures compliance through effective team collaboration. Committed to punctuality and accuracy while streamlining processes to boost productivity.
Overview
26
26
years of professional experience
Work History
FEG trainee agent
Feg living Benefits Insurance
Cerritos
2025.12 - Current
- Assisted clients with policy inquiries, enhancing understanding of coverage options.
- Collaborated with team members to uphold compliance with insurance regulations, ensuring adherence to industry standards.
- Scheduled appointments and coordinated client meetings for policy discussions.
- Updated client files and documentation to reflect current information.
- Participated in training sessions to enhance knowledge of insurance products.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed marketing campaigns to increase brand awareness.
- Fostered positive working relationships with staff and management, contributing to a supportive team environment.
Caregiver, Special Needs
Jun Homecare
8653
2025.01 - 2025.11
- Supported individuals in daily living activities and personal care routines to promote independence.
- Ensured clean and safe environment for clients to enhance well-being.
- Delivered companionship and emotional support to help clients navigate challenging times.
- Documented daily care activities and client progress accurately in reports.
- Developed positive relationships with families of special needs individuals.
Quality Control Inspector
Hewlett Packard, HP
Stafford
2016.01 - 2017.03
- Conducted thorough inspections of products for quality assurance compliance.
- Collaborated with production teams to resolve quality issues swiftly, enhancing overall product integrity.
- Utilized inspection tools to verify product specifications and standards.
- Documented inspection findings and maintained detailed quality records to ensure compliance and traceability.
- Implemented corrective actions to rectify quality defects, reducing recurrence and improving product standards.
- Trained new staff on quality control processes and inspection techniques.
Customer Service Manager
Walmart Sugarland, TX
Sugar Land
2010.04 - 2015.05
- Led customer service team to improve store operations and increase customer satisfaction.
- Created training programs to elevate staff performance and deepen product knowledge.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Coordinated team schedules to maximize service coverage during peak hours.
- Implemented processes for efficient handling of customer inquiries and returns.
Assistant Mooring Master / Pilot Marine
Pelican Offshore Tx Inc.
Galveston
2000.02 - 2009.03
- Supported mooring master through effective radio communication during operations.
Conducted briefings for all officers and crew prior to operational activities.
Prepared required equipment to ensure operational readiness.
Clarified U.S. laws, detailing crucial do's and don'ts for compliance.
Salesman
Home Depot, USA
Long Beach
2001.03 - 2004.01
- Educated customers on product features and benefits during sales interactions.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Resolved customer inquiries and issues with professionalism and care.
- Maintained organized displays to enhance customer shopping experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Ensured cleanliness and safety standards in the sales area consistently.
Education
Study of Law For Marine And Regulations - Implementations of US Regulations With Certificate
Texas A&M University
College Station, TX04.2006
Bank Teller / Accounting / Caregiving - Family And Community Services
ROP Norwalk
10200 Pioneer Blvd. Ca. USA06.1995
Bachelor of Science - Marine Science Technology
Maritime Academy of Iloilo, Ph.
Villa Beach , Iloilo 04.1977
Skills
- Customer relationship management
- Appointment scheduling
- Policy writing
- Quality assurance
- Product knowledge
- Team collaboration
Timeline
FEG trainee agent
Feg living Benefits Insurance
2025.12 - Current
Caregiver, Special Needs
Jun Homecare
2025.01 - 2025.11
Quality Control Inspector
Hewlett Packard, HP
2016.01 - 2017.03
Customer Service Manager
Walmart Sugarland, TX
2010.04 - 2015.05
Salesman
Home Depot, USA
2001.03 - 2004.01
Assistant Mooring Master / Pilot Marine
Pelican Offshore Tx Inc.
2000.02 - 2009.03
Study of Law For Marine And Regulations - Implementations of US Regulations With Certificate
Texas A&M University
Bank Teller / Accounting / Caregiving - Family And Community Services
ROP Norwalk
Bachelor of Science - Marine Science Technology
Maritime Academy of Iloilo, Ph.