Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Arturo Mayen Rivas

Vancouver

Summary

Dynamic leader with a proven track record at A&M Travel Experience, adept in travel industry expertise and staff training. Spearheaded partnerships and optimized operations, enhancing client satisfaction and efficiency. Excels in creativity, teamwork, and customer service, significantly expanding client base and streamlining processes for peak performance.

Overview

11
11
years of professional experience

Work History

Travel Agency Manager

A&M Travel Experience
08.2023 - Current
  • Established partnerships with local businesses to create unique travel packages tailored to client preferences.
  • Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
  • Streamlined internal processes to improve efficiency and reduce errors in bookings, ticketing, and invoicing.


Restaurant Owner

Restaurante McArthurs
12.2021 - Current
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.

Front Desk Supervisor

Royal Decameron Complex
11.2013 - 09.2021
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Education

Graduate Certificate - Foreign Languages Education

Universidad UC
Nuevo Vallarta, Mexico
08-2017

Skills

  • Travel industry expertise
  • Staff training and development
  • Creativity and innovation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Travel Agency Manager

A&M Travel Experience
08.2023 - Current

Restaurant Owner

Restaurante McArthurs
12.2021 - Current

Front Desk Supervisor

Royal Decameron Complex
11.2013 - 09.2021

Graduate Certificate - Foreign Languages Education

Universidad UC

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Jesus Arturo Mayen Rivas