Jesus Antonio Saavedra
265 Quintard Apt D56
Summary
Dynamic professional with a proven track record at Walmart, adept in loss prevention strategies and team leadership. Excelled in reducing financial losses through innovative risk management and enhanced security measures. Skilled in critical thinking and effective communication, fostering strong relationships with law enforcement and improving incident response efficiency. Demonstrates exceptional problem-solving abilities and a commitment to professional ethics.
Overview
9
9
years of professional experience
Work History
Lost and Prevention
Walmart
05.2022 - Current
- Monitored social media platforms for potential threats or fraudulent activity targeting the company''s assets or reputation.
- Reduced financial losses by implementing effective risk management policies and procedures.
- Collaborated with store managers to establish tailored loss prevention plans for each location.
- Identified areas requiring improved security measures through routine site assessments at various locations.
- Provided recommendations for security technology upgrades, enhancing overall asset protection capabilities.
- Played a key role in the successful apprehension of numerous shoplifters by providing timely information to law enforcement partners.
- Conducted thorough investigations of suspected thefts, resulting in successful recovery of stolen merchandise.
- Trained employees on loss prevention techniques, leading to increased awareness and vigilance among staff members.
- Evaluated current security measures, recommending improvements to minimize vulnerabilities in physical locations and digital systems.
- Developed strong relationships with law enforcement agencies, facilitating cooperation during investigations and prosecutions.
- Increased efficiency of incident response by establishing clear protocols for communication between team members and external partners.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Utilized various hand and power tools to secure premises and increase protection.
Housekeeping Supervisor
Barona Resort and Casino
06.2016 - 03.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
Education
High School Diploma -
San Ysidro High School
San Diego, CA06.2013
Skills
- Microsoft office
- Physical security
- Incident reporting
- Security protocols
- Loss prevention strategies
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Professional ethics
- Safety protocols
- Self motivation
- Incident documentation
- Conflict resolution
- Theft prevention
- Staff training
- Time management abilities
- Physical stamina
- Emergency response
- Theft investigation
- Customer monitoring
- Detail orientation
Languages
Spanish
Native or Bilingual
Timeline
Lost and Prevention
Walmart
05.2022 - Current
Housekeeping Supervisor
Barona Resort and Casino
06.2016 - 03.2022
High School Diploma -
San Ysidro High School
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