Jesusa Miciano
Adamsville
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
22
22
years of professional experience
Work History
Independent Insurance Agent
Greatway Financial Inc.
09.2017 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Streamlined the underwriting process for faster policy issuance, improving overall efficiency in client-facing operations.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
Caregiver
Lagana Family
11.2019 - 11.2021
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Production Worker
Western Waffle, The Tree House
06.2018 - 12.2019
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
Food Service Worker
Grace Villa Long Term Care Facility
11.2014 - 06.2018
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Family Nanny
Lisson Family
04.2002 - 06.2013
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
- Facilitated age-appropriate social interactions between children through playdates, outings, and community events participation.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Coordinated transportation arrangements for extracurricular activities, doctor appointments, and other necessary engagements.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
- Developed customized sleep schedules that ensured adequate rest for each child while respecting individual bedtime preferences.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Education
No Degree - Financial Services And Insurance
Business Career College
Toronto, ON06.2017
No Degree - Nutrition And Food Service Management
Grand Health Academy
03.2014
Bachelor of Science - Accounting
University of Cebu
Cebu, Philippines06.1987
Skills
- Financial Acumen
- Time management
- Interpersonal skills
- Sales expertise
- Team collaboration
- Organizational skills
- Professionalism
- Industry regulations understanding
- Client relationship management
- Problem-solving abilities
- Customer service orientation
- Strong communication
- Active listening
- Adaptability
- Conflict resolution
- Self-motivation
Languages
English
Professional Working
Timeline
Caregiver
Lagana Family
11.2019 - 11.2021
Production Worker
Western Waffle, The Tree House
06.2018 - 12.2019
Independent Insurance Agent
Greatway Financial Inc.
09.2017 - Current
Food Service Worker
Grace Villa Long Term Care Facility
11.2014 - 06.2018
Family Nanny
Lisson Family
04.2002 - 06.2013
No Degree - Financial Services And Insurance
Business Career College
No Degree - Nutrition And Food Service Management
Grand Health Academy
Bachelor of Science - Accounting
University of Cebu
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