Jesus Villegas
Delano
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Inventory Representative
LKQ Central California
09.2020 - Current
- Inventory salvage vehicles
- Inventory vehicle parts that are sellable
- Sales representatives and customer service
- Help customers with purchasing vehicle parts
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Route Service Technician
Impulse Industries
06.2018 - 09.2020
- Managed time efficiently while completing daily tasks such as loading/unloading trucks, performing equipment checks, and updating paperwork.
- Communicated effectively with clients, providing exceptional customer service and building strong professional relationships.
- Conducted equipment maintenance and repairs, minimizing downtime and prolonging lifespan.
- Improved route efficiency with strategic planning and scheduling adjustments.
Seasonal Order Picker
Target Distribution
06.2017 - 12.2017
- Picked and packed order items.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Customer Service Representative
Rent A Center
01.2017 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected different forms of payment.
- Delivered and picked up customer orders.
Store Protection Specialist
DD's Discount
03.2016 - 12.2016
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Enhanced overall store safety by maintaining up-to-date knowledge about local crime trends and adjusting loss prevention strategies accordingly.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
Car Detailer
Bakersfield Mazda & Mistubishi
03.2013 - 10.2014
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Merchandise Pickup Associate
Sears
05.2009 - 03.2013
- Streamlined the pickup process for faster service and improved customer experience.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers and helped with product questions, selections, and purchases.
Education
No Degree - Industrial Drawing
Bakersfield College
Bakersfield, CA06-2025
High School Diploma -
Chanel Island High School
Oxnard06-2005
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Sales support
- Excellent communication
- Multitasking
- Organizational skills
- Time management
- Problem-solving
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Inventory Representative
LKQ Central California
09.2020 - Current
Route Service Technician
Impulse Industries
06.2018 - 09.2020
Seasonal Order Picker
Target Distribution
06.2017 - 12.2017
Customer Service Representative
Rent A Center
01.2017 - 06.2017
Store Protection Specialist
DD's Discount
03.2016 - 12.2016
Car Detailer
Bakersfield Mazda & Mistubishi
03.2013 - 10.2014
Merchandise Pickup Associate
Sears
05.2009 - 03.2013
No Degree - Industrial Drawing
Bakersfield College
High School Diploma -
Chanel Island High School
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