Jesus Vargas
Sherman Oaks
Summary
- Automotive Passion
- Extensive knowledge working with automotive practices
- Proficient in Automotive Dealer Management Systems (ADP, CDK, UCS, Reynolds & Reynolds)
- Demonstrates skills in providing and implementing effective and individualized customer service
- Foundational training in automotive repairs, automotive repair estimations, and client retention.
- Effective advisor communicates well with people of all ages and backgrounds
- Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals.
- Focused on introducing efficient systems and processes.
Overview
23
23
years of professional experience
Work History
Service & Sprinter Fleet Consultant
Keyes European
04.2016 - Current
- Establish automotive problems and services by documenting client's description of symptoms on repair orders; clarifying descriptions of problems; conducting inspections; test drives; checking vehicle, maintenance records; examining service maintenance schedules.
- Administer Mercedes Benz Sprinter Fleet vehicle maintenance.
- Develop estimates by evaluating materials, supplies, and labor.
- Maintain client rapport by explaining repair estimates, expected repair times, providing support for concerns, and arranging alternate transportation.
- Perform post service visit follow-up and client retention calls.
- Guide dealer service personnel through the new DMS transition.
Service Consultant
Mercedes-Benz of Beverly Hills
09.2012 - 04.2016
- Establish automotive problems and services by documenting client's description of symptoms on repair orders; clarifying descriptions of problems; conducting inspections; test drives; checking vehicle, maintenance records; examining service maintenance schedules.
- Develop estimates by evaluating materials, supplies, and labor.
- Maintain client rapport by explaining repair estimates, expected repair times, providing support for concerns, and arranging alternate transportation.
- Perform post service visit follow-up and client retention calls.
Timekeeper/Dispatcher
Mercedes-Benz of Valencia
05.2007 - 08.2012
- Dispatch and assign repair orders to appropriately skilled technicians.
- Manage and monitor technician's efficiency and overall shop workflow.
- Interpret and translate technician's comments into damage and labor operation codes.
- Process customer pay, internal/extended warranty claims with proper labor operations and all necessary documentation required by Mercedes-Benz.
- Review repair orders for proper completion, accuracy, and legibility.
Warranty Administrator
Mercedes-Benz of Valencia
05.2007 - 08.2012
- Establish and maintain productive relationships with the manufacturer's designated warranty representatives.
- Determine and enter the applicable labor operation codes, damage codes, and other administrative data.
- Process warranty paperwork to ensure proper documentation and verify criteria required by Mercedes-Benz.
- Reconcile all warranty receivables and work with the accounting department to obtain payments.
Service Technician
Mercedes-Benz of Valencia
05.2007 - 08.2012
- Perform repairs as outlined for repair order with efficiency and in accordance with dealership.
- Conduct diagnosis of any malfunction and performance repairs.
- Examine the vehicle to determine if additional safety or service work is required.
- Perform quality control inspection and road test to verify all repairs and request are satisfied.
- Document repairs performed.
- Attend factory sponsored training and perform annual extended learning with online recertifications.
Service Technician
JV Automotive
01.2003 - 04.2007
- Perform automotive electrical repairs.
- Perform tire, wheel and suspension repairs and estimations.
Education
High School Diploma -
Littlerock High School
Littlerock, CA01.2004
Completed courses - Business Administration
California State University, Northridge
Northridge, CA01.2006
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Languages
Spanish
Native or Bilingual
Timeline
Service & Sprinter Fleet Consultant
Keyes European
04.2016 - Current
Service Consultant
Mercedes-Benz of Beverly Hills
09.2012 - 04.2016
Timekeeper/Dispatcher
Mercedes-Benz of Valencia
05.2007 - 08.2012
Warranty Administrator
Mercedes-Benz of Valencia
05.2007 - 08.2012
Service Technician
Mercedes-Benz of Valencia
05.2007 - 08.2012
Service Technician
JV Automotive
01.2003 - 04.2007
Completed courses - Business Administration
California State University, Northridge
High School Diploma -
Littlerock High School
Professional Development
- Mercedes-Benz Sprinter Workshops, 2015-01-01
- Mercedes-Benz Brand Immersion, Vance, Alabama, 2014-01-01
- Mercedes-Benz AMG Workshop, Beverly Hills, CA, 2012-01-01
- Mercedes-Benz Learning & Development Online Extended Learning, 2007-01-01 to 2021-01-01
Professional Association And Affiliation
- Tres Primos Racing Team, 2022-01-01
- Camp 13 Off Road, 2021-01-01
- Rigs and Coffee, 2020-01-01
- Conquer LA Photography, Los Angeles, CA, 2016-01-01
- Leukemia & Lymphoma Society, Los Angeles, CA, 2016-01-01
- Latino Outdoors, Los Angeles, CA, 2015-01-01
Professional References
- Carol Quintero, Product Specialist at Tekion, 818 613 5054, carolmq75@yahoo.com
- Andrew Campa, Service Consultant at Keyes European, 818 535 0756, andrewcampa@icloud.com
- Harmony Breek, Sales Specialist at Ferrari Westlake, 818 876 2996, Harmony@ferrariwestlake.com
- Fabian Lagunas, Race Photographer for Ferrari Challenge North America, 661 839 5684, fabian@lagunasphotography.com
Personal Information
Title: Service Consultant
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