Jesus Rubio
Vancouver
Summary
Honest person with a great sense of responsibility, committed to his job and interested in learning new things and/or experiences accustomed to demanding work with little downtime. Dedicated team player with excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
Work History
Host | Butler
Palmilla One&Only
05.2022 - 09.2023
- Creation and delivery of welcome letters.
- Unique personalization during the guest´ stay.
- Special decorations.
- Coordination of on and off property services.
- Creation of internal and external restaurant reservations.
- Complaint follow-up.
- Anticipating guests' needs.
- Solving guest´ problems.
- Coordination other departments to improve the guest´ experiences.
- Assisted managers with quickly resolving service and accomodations related issues.
- Answered customer questions about restaurants, activities, and schedule information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Public Relations Concierge
Le Blanc Spa Resorts
01.2022 - 05.2022
- Coordination of special services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordination with other departments for the resolution and delivery of lost object.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills and follow-up.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
Administration
ITES Los Cabos
Cabo San Lucas, B.C.S, Mexico2021
Skills
- Server Support
- Team Collaboration
- Reservations
- Customer Service
- Guest Complaint Resolution
- Complaint Handling
- Guest Engagement
Timeline
Host | Butler
Palmilla One&Only
05.2022 - 09.2023
Public Relations Concierge
Le Blanc Spa Resorts
01.2022 - 05.2022
Administration
ITES Los Cabos
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