Jesus Rubalcaba
Baldwin Park,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Wells Fargo
02.2020 - 08.2023
- Top Performer at Wells Fargo
- Repeatedly made Monthly recognitions
- Expert at using software's such as Microsoft Excel, Outlook, Skype, Microsoft Teams, Microsoft Word etc..
- Coached and provided feedback to new and experienced bankers
- Answered approximately 100 incoming calls per day from customers
- Proficient at working in a fast-paced environment and able prioritize tasks while servicing members and coaching/directing staff
- Able to identify and resolve/escalate problem
- Well-developed clerical and customer service skills
- Able to direct workflow and priorities
- Optimized customer success workflows by identifying bottlenecks and implementing process improvements accordingly.
- Developed comprehensive product knowledge, enabling provision of expert advice to customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Kmart
01.2019 - 01.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
Education
Some College (No Degree) - Business
Mt San Antonio College
Walnut, CAHigh School Diploma -
Covina High School
Covina, CA06.2017
Skills
- Data Collection
- Complaint Resolution
- Product Knowledge
- Critical Thinking
- Computer Proficiency
- Documentation
- Problem-Solving Abilities
- Technical Support
- Sales Support
- Sales expertise
- Problem Resolution
Accomplishments
- Top Performer at Wells Fargo
- Repeatedly made Monthly recognitions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Success Specialist
Wells Fargo
02.2020 - 08.2023
Sales Associate
Kmart
01.2019 - 01.2020
Some College (No Degree) - Business
Mt San Antonio College
High School Diploma -
Covina High School
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