Jesus Rojas
Antelope
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
14
14
years of professional experience
Work History
Customer Success Manager
Arctic Glacier Premium Ice
Elk Grove, CA
02.2025 - Current
- Developed tailored solutions to address unique client needs and drive product adoption.
- Developed strong partnerships between company representatives and distributors, fostering a collaborative environment for success.
- Provided exceptional customer service to both internal teams and external partners by addressing inquiries promptly, professionally, serving as a knowledgeable resource on company offerings.
- Collaborated with cross-functional teams to ensure seamless onboarding processes for new clients.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Market Manager
Cintas
Sacramento, CA, USA
03.2024 - Current
- Oversaw operations and sales for Cintas UltraClean Market, enhancing partner engagement, ensuring safety, boosting customer retention, driving growth and profitability, promoting diversity & inclusion, and executing strategic initiatives.
- Developed and implemented strategic direction for market and product line, aligning with corporate goals and objectives.
- Work with both the outside and inside sales teams to profitably grow the market.
- Recruit, coach and develop a team of partners to provide superior service to all customers.
- Exemplify Cintas corporate culture and ensure that all policies and procedures are in compliance.
Route Check-in Supervisor
Cintas
Sacramento, CA, USA
02.2022 - 03.2024
- Ensuring every partner that runs a route understands and complies with Cintas check-in policies and procedures and is audit-compliant;
- Managing the route check-in procedures within my location in an efficient and policy-compliant manner;
- Monitoring and coaching Service Sale Representatives on full use of the customer request system;
- Coached Service Sale Representatives on effective use of customer request system to enhance service delivery;
- Tracking key information (contest/initiative results, material cost data, vehicle data, etc.) and posting/publishing the data to appropriate partners;
- Tracked and published key information (contest/initiative results, material cost data, vehicle data) to inform appropriate partners;
- Maintaining a safe work environment by following and enforcing all safety regulations and training;
- Managing fleet procedures (DVIRs, DOT documentation, repair and maintenance scheduling and budget);
- Managed fleet procedures (DVIRs, DOT documentation, repair and maintenance scheduling, budget) to ensure compliance and operational readiness
Food and Beverage Team Leader
Target Corporation
Walnut Creek, CA, USA
07.2012 - 02.2022
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change.
- Model, train and coach expectations to deliver the service standard;
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change;
- Established relationships with direct to store vendors to ensure compliance with service agreements and maintain product availability.
Skills
- Spanish language proficiency
- Proficient with Microsoft office suite
- Team player
- Time management
- Conflict resolution
- Data analytics
- Account management
- Relationship building
Timeline
Customer Success Manager
Arctic Glacier Premium Ice
02.2025 - Current
Market Manager
Cintas
03.2024 - Current
Route Check-in Supervisor
Cintas
02.2022 - 03.2024
Food and Beverage Team Leader
Target Corporation
07.2012 - 02.2022