Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hobbies and Interests
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Jesus Razo

Lancaster

Summary

Organized and dedicated Warehouse Operations Manager with strong attention to detail and time management skills. Experienced in overseeing distribution and logistics operations, with a proven ability to take ownership of challenging and dynamic work. Brings a high level of commitment, energy, and enthusiasm for driving team development and fostering a positive workplace culture

Overview

10
10
years of professional experience

Work History

Retail Warehouse Assistant Manager

Universal Studios
02.2021 - Current


Managed multiple departments: Picking, Receiving, Inventory Control, and Stock. Overseeing 2 supervisors, 6 team leads, and up to 30 associates during peak time to support all distribution needs for 25 retail locations. Supported the opening of 3 separate warehouses and managed up to 4 at their peak to control the balance of stock and inbound and outbound needs.


  • Hold the team accountable for all pick, pack, and ship metrics
  • Skilled in workforce scheduling and labor management to optimize efficiency and coverage.
  • Introduced and maintained a repricing process to meet weight and measure compliance.
  • Managed capital budget to purchase and introduce new Zebra Scanners to improve job function and productivity
  • Designed and organized warehouse slot layouts to optimize storage and inventory management across three facilities.
  • Maintained cross-functional communication with all external partners to ensure timely deliveries to facilities.
  • Support conducting Year-end inventories by scheduling adequate staff, transportation, and venue replenishment during the down period.
  • Prepare and submit month-end reports to senior leadership to ensure alignment with business objectives and effective communication

Retail Warehouse Supervisor

Universal Studios
06.2020 - 02.2021


Managed daily warehouse operations, overseeing all functions while fostering a positive work culture through leadership training and team development. Reimplemented the 5S methodology to reduce waste, improve efficiency, and streamline processes.


  • Overseeing warehouse duties: Pulling, Repricing, Receiving, and shipping.
  • Working with other Management to ensure a steady upkeep of supplies and goods during peak business months.
  • Directed daily workload assignments and adjusted staffing to meet operational demands.
  • Verified accuracy of inbound and outbound shipments to support inventory integrity
  • Manage the inventory control system based on company policies to ensure the accuracy of inventory
  • Development of Leads and Team members.
  • Driver of TSATs and 5’s throughout the warehouse.

Retail Stock Team Supervisor

Universal Studios
05.2018 - 01.2019


Oversaw product restocking across 25 retail locations, ensuring tight deadlines and visual standards were met with a 98% average venue readiness for park opening. Revamped stock operations, contributing to the development of best current practices.


  • Venue replenishment, ensuring each venue is stocked and ready for morning sales.
  • Managed budgeted hours to maximize team member productivity
  • Implementation of efficient processes for individual venues.
  • Scheduling of team members in venues.
  • Cross-functional collaboration for better communication throughout all shifts.
  • Planning and organizing shipment drop-off for HHN.

Retail Warehouse Lead

Universal Studios
02.2016 - 02.2020
  • Knowledge of products distributed to the stores in the park.
  • Over 5 years of experience in JDA warehouse systems
  • Consolidate and organize the product.
  • Expert forklift operator.
  • Investigating inventory issues.
  • Scanner guns knowledge (RF).
  • Microsoft Word and Excel knowledge and email.
  • TSAT Champion 2017 can promote core values.
  • Tracked productivity for 4 years with results.

Retail Warehouse Trainer

Universal Studios
04.2018 - 03.2022
  • Trained and developed new hires in warehouse operations and best practices.

Education

DLT Courses -

Universal Studios
03.2019

Forklift Certification - undefined

Raymond
09.2025

Skills

  • Bilingual and biliterate professional with proven expertise in leadership, team development, and operations management Skilled in receiving, inventory control, product distribution, and logistics oversight, with a strong ability to communicate effectively across all levels Recognized for making sound decisions under pressure, maintaining high attention to detail, and ensuring accuracy, efficiency, and consistency in fast-paced environments
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Accomplishments

  • 4-time GEM award receiver.
  • 2019 Retail Operations Team member of the year.
  • 2017 Retail Warehouse Team member of the year.

Timeline

Retail Warehouse Assistant Manager

Universal Studios
02.2021 - Current

Retail Warehouse Supervisor

Universal Studios
06.2020 - 02.2021

Retail Stock Team Supervisor

Universal Studios
05.2018 - 01.2019

Retail Warehouse Trainer

Universal Studios
04.2018 - 03.2022

Retail Warehouse Lead

Universal Studios
02.2016 - 02.2020

Forklift Certification - undefined

Raymond

DLT Courses -

Universal Studios

Hobbies and Interests

Love cooking High-end food, Started a brewing company and distributed to local breweries in the Ventura County region, Fitness, Reading
Jesus Razo