Jesus Rangel
Patterson
Summary
Dedicated IT Help Desk Technician with over four years of experience in resolving technical issues and improving customer satisfaction. Skilled in remote support and process improvements, driving efficiency and productivity in fast paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Platt
05.2019 - Current
- Resolved technical issues for end-users, ensuring minimal downtime and enhanced productivity.
- Provided training and support for new software applications, improving user adoption rates.
- Diagnosed hardware failures and coordinated repairs to maintain operational efficiency.
- Implemented process improvements that streamlined ticket resolution times and enhanced customer satisfaction.
- Led team initiatives to standardize troubleshooting protocols across the help desk operation.
- Analyzed recurring technical issues to identify trends and recommend preventive measures.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Representative
McDonald's
12.2017 - 10.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction best practices.
- Managed cash register operations, ensuring accurate transactions and effective handling of payments.
- Implemented process improvements to enhance efficiency in order fulfillment and customer service interactions.
- Collaborated with team members to maintain clean and organized workspaces, contributing to overall store operations.
- Monitored inventory levels and coordinated restocking efforts to meet customer demand effectively.
- Assisted in developing promotional strategies that increased customer engagement and satisfaction rates.
Office Assistant Intern
QSI
01.2016 - 08.2016
- Assisted in managing daily office operations and maintaining organized filing systems.
- Supported team in coordinating meetings, preparing agendas, and documenting minutes.
- Facilitated communication between departments to enhance project collaboration and efficiency.
- Managed incoming correspondence, directing inquiries to appropriate personnel for timely responses.
- Conducted data entry and maintained records in company software for accurate tracking of activities.
- Organized office supplies inventory, ensuring availability and reducing waste through effective management.
Education
Bachelor of Science - Computer And Information Sciences
California State University, Stanislaus
Turlock, CAAssociate of Science - Information And Computer Systems
Modesto Junior College
Modesto, CA05-2021
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- IT documentation
- Remote support
- Security protocols
- Mobile device support
- Customer service
- Data entry
- Administrative support
- Bilingual (English and Spanish)
- Document translation
- Payment processing
Certification
- Certified IT Technician
Timeline
IT Help Desk Technician
Platt
05.2019 - Current
Customer Service Representative
McDonald's
12.2017 - 10.2019
Office Assistant Intern
QSI
01.2016 - 08.2016
Bachelor of Science - Computer And Information Sciences
California State University, Stanislaus
Associate of Science - Information And Computer Systems
Modesto Junior College