Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Rangel

Oakland

Summary

Dynamic customer service professional with a proven track record at Money Mart, enhancing client satisfaction through effective team leadership and training. Bilingual and dedicated, I excel in building customer relationships and streamlining operations, leveraging my skills in inventory management and a positive attitude to drive service improvements and operational efficiency.

Overview

24
24
years of professional experience

Work History

Stocker / Scrapper

Innovative Building Incorporated
08.2015 - Current
  • Organized and stocked inventory to optimize product accessibility and presentation.
  • Assisted in maintaining accurate inventory records using warehouse management systems.
  • Collaborated with team members to ensure efficient restocking processes during peak hours.
  • Conducted regular inspections of stock levels and reported discrepancies promptly.
  • Implemented improved shelving strategies to enhance space utilization within the warehouse.
  • Led initiatives to streamline workflow, reducing time spent on inventory management tasks.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Customer Service Manager

Money Mart
01.2013 - 08.2015
  • Led customer service team to improve response times and enhance client satisfaction.
  • Developed training programs for staff, fostering skill development and operational efficiency.
  • Implemented new CRM software, streamlining communication and tracking customer interactions.
  • Analyzed customer feedback to identify trends and drive service improvement initiatives.
  • Facilitated regular team meetings to promote collaboration and share best practices among staff.
  • Managed daily operations of customer service department, ensuring alignment with company objectives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Cashier

Bule's Smog and Transmission
06.2012 - 12.2012
  • Processed customer transactions accurately and efficiently at point of sale.
  • Provided exceptional customer support, addressing inquiries and resolving issues promptly.
  • Maintained organized cash register, ensuring all financial documentation was complete and accurate.
  • Monitored customer feedback and suggested improvements for service enhancement initiatives.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative /Retail Cashier

Walmart
12.2008 - 07.2009
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
  • Assisted in training new team members on customer service protocols and best practices.
  • Managed cash register operations, maintaining accuracy during transactions and balancing at end of shifts.
  • Collaborated with team to restock shelves promptly, enhancing product availability for customers.
  • Conducted regular audits of merchandise displays, ensuring compliance with company standards and promotions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Associate Cashier

Village Pizza
09.2001 - 07.2005
  • Processed customer transactions swiftly and accurately using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and resolving issues effectively.
  • Maintained a clean and organized checkout area, enhancing customer experience.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Demonstrated adaptability by learning new product lines and promotional offers quickly.
  • Provided support in restocking merchandise and managing inventory levels as needed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Castlemont High School
Oakland, CA
06-2004

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Bilingual (Fluent in English and Spanish)
  • Hard working
  • Determined to succeed
  • Punctual, reliable and diligent
  • Customer assistance
  • Customer relationships

Timeline

Stocker / Scrapper

Innovative Building Incorporated
08.2015 - Current

Customer Service Manager

Money Mart
01.2013 - 08.2015

Customer Service Cashier

Bule's Smog and Transmission
06.2012 - 12.2012

Customer Service Representative /Retail Cashier

Walmart
12.2008 - 07.2009

Customer Service Associate Cashier

Village Pizza
09.2001 - 07.2005

High School Diploma -

Castlemont High School

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