Overview
Work History
Education
Skills
Timeline
Generic

Jesus Orozco

Huntington Beach,CA

Overview

8
8
years of professional experience

Work History

Service Advisor

Santa Margarita Ford Fleet Center
07.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Service Advisor

Costa Mesa Honda
08.2019 - 06.2021
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Store Manager

Valvoline Instant Oil
01.2018 - 07.2019
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Created and maintained safe and secure work environments for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Lead Lot Attendant

Ford Of Orange
04.2017 - 01.2019
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Parked and retrieved cars according to customer needs.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Followed safety protocols for personal, guest and automobile safety.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

High School Diploma -

Loara High School
Anaheim, CA
06-2014

Skills

  • Vehicle assessment
  • Bill preparation
  • Preventive maintenance coordination
  • Price quoting
  • Listening skills
  • Handling customer complaints
  • Multitasking and organization
  • Time management

Timeline

Service Advisor

Santa Margarita Ford Fleet Center
07.2021 - Current

Service Advisor

Costa Mesa Honda
08.2019 - 06.2021

Assistant Store Manager

Valvoline Instant Oil
01.2018 - 07.2019

Lead Lot Attendant

Ford Of Orange
04.2017 - 01.2019

High School Diploma -

Loara High School

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Jesus Orozco