Jesus Molina
Downey
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Medical Records Coordinator
Exodus Recovery Inc.
02.2025 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Contributed to a positive work environment as an active team member within the Medical Records Department.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
Security Guard/Medical Records
Southern California Medical Center
01.2023 - 11.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintained accurate and up-to-date medical records for patients
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Created new patient records in electronic health record (EHR) system
- Performed data entry tasks to update patient demographics, insurance details, and medical history
- Verified insurance coverage and obtained necessary authorizations for procedures or treatments
Security Guard
Industry Security Services
05.2022 - 01.2023
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Observed patrons and customers to quickly address security situations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Reported safety hazards for remediation response.
Security Supervisor
Centinela Hospital Medical Center
05.2019 - 07.2022
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Hired, trained and managed staff of seven associates.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Public Safety Lead Officer
St. Francis Medical Center
10.2016 - 08.2019
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Enforced traffic and parking regulations.
- Responded to complex public safety situations and supported restoration of order and safety.
- Informed staff of changes in laws and regulations to verify proper enforcement.
- Investigated crimes, accidents and other reported incidents to foster resolution.
- Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Attained staff feedback to deliver information to superiors for corrective action.
- Improved productivity initiatives by coordinating itinerary and scheduling assignments for eight staff members.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Security Officer
Pelican Products Inc.
04.2014 - 10.2016
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Observed patrons and customers to quickly address security situations.
- Reported safety hazards for remediation response.
- Completed incident reports to record security or loss prevention incidents.
Education
High School Diploma -
Warren High School
Downey, CA06.2010
Skills
- EHR expertise
- HIPAA compliance
- Attentive and Observant
- Verbal and Written Communication
- Data Entry
- Microsoft Office
- Team Leadership
- Honest and Ethical
- Detail-Oriented
- Customer Service
Languages
Spanish
Professional
Education and Training
other
Timeline
Medical Records Coordinator
Exodus Recovery Inc.
02.2025 - Current
Security Guard/Medical Records
Southern California Medical Center
01.2023 - 11.2024
Security Guard
Industry Security Services
05.2022 - 01.2023
Security Supervisor
Centinela Hospital Medical Center
05.2019 - 07.2022
Public Safety Lead Officer
St. Francis Medical Center
10.2016 - 08.2019
Security Officer
Pelican Products Inc.
04.2014 - 10.2016
High School Diploma -
Warren High School
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