Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Mojica

Oxnard

Summary

Dynamic retail leader with a proven track record at T-Mobile, excelling in sales growth and customer service. Skilled in inventory control and staff management, I have consistently achieved revenue targets while fostering a positive team environment. My strategic planning and coaching abilities have driven exceptional performance and enhanced customer satisfaction.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

T-Mobile
01.2019 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

District Manager

Sprint
01.2014 - 01.2019
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.

Store Manager

Sprint
12.2009 - 01.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

NA - Criminal Justice

Ventura College
Ventura, CA

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Decision-making skill
  • Friendly and outgoing
  • Dependable and reliable
  • Sales growth
  • Inventory control
  • Coaching and mentoring
  • Sales leadership
  • Sales analysis
  • Goal setting
  • Detail-oriented
  • Staff management
  • Hiring and training
  • Strategic planning
  • Decision-making
  • Vendor collaboration
  • Recruitment and hiring

Timeline

Retail Store Manager

T-Mobile
01.2019 - Current

District Manager

Sprint
01.2014 - 01.2019

Store Manager

Sprint
12.2009 - 01.2014

NA - Criminal Justice

Ventura College

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Jesus Mojica