Jesus Martinez
Lawndale
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Business Office Associate
Carmax
05.2023 - Current
- Implemented personal information into systems striving for first time accuracy
- Handled DMV paperwork processing
- Supported management in decision-making with accurate financial reports and data analysis.
- Executed effective communication between departments, ensuring timely completion of projects.
Automotive Lube Technician
Jiffy Lube
06.2022 - 05.2023
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Used POS system to process sales, returns, online orders and gift card activations.
Customer Service Representative
Pizza Hut
09.2020 - 10.2021
- Manually recorded inventory and input into computer data.
- Responded proactively and positively to rapid change.
- Handled customer complaints and concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cash handling and balancing register to accommodate customers.
Education
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA06.2025
Associate of Science - Business Administration
Santa Monica College
Santa Monica, CA06.2024
High School Diploma -
Lawndale High School
Lawndale, CA06.2021
Skills
- Building Customer Trust and Loyalty
- Document Preparation
- Customer Data Confidentiality
- Business Writing
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Telephone Management
Languages
Spanish
Native or Bilingual
Timeline
Business Office Associate
Carmax
05.2023 - Current
Automotive Lube Technician
Jiffy Lube
06.2022 - 05.2023
Customer Service Representative
Pizza Hut
09.2020 - 10.2021
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Associate of Science - Business Administration
Santa Monica College
High School Diploma -
Lawndale High School
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