Jesus Martinez
Lancaster
Summary
I am a quick learner and can adapt to any given role. Well organized and goal oriented. Communication skills and strong work ethics.
Overview
8
8
years of professional experience
Work History
Supervisor
UtiliQuest LLC
Visalia, CA
01.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Create and maintain good working relationships with clients, excavators, regulators, employees, and the public
- Create and maintain good working relationships with clients, excavators, regulators, employees, and the public
Quality Assurance Coordinator
UtiliQuest LLC
El Monte, CA
08.2019 - 01.2023
- Conduct root cause analysis on quality failures
- Complete all applicable forms and documents required for the auditing
and investigation processes. - Communicate audits and investigation findings with quality assurance
and operations management. - Effectively communicate investigation findings both verbally and in
written format. - Perform field audits for accuracy of marks and compliance with
applicable state laws, regulations, and contractual obligations per
clients.
Damage Prevention Specialist
UtiliQuest LLC
Carlsbad, CA
09.2017 - 08.2019
- Use lap-top computer or other devices to receive, document and close
out excavation notices, both during normal hours and after hours. - Read and interpret utility maps / prints to identify the type and size of
underground utilities. - Perform light excavation with a shovel, to expose buried utilities when
necessary. - Be able to perform manhole entry using assigned equipment and safety
devices. - Perform work in all weather conditions, during normal and after hours.
Commercial Assistant Manager
Pepboys Parts And Auto
Anaheim, CA
05.2017 - 09.2017
- Sales
- Customer Service
- Management
Security Guard
UEI College
Anaheim, CA
05.2015 - 09.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Savanna High School
Anaheim, CA05.2013
Skills
- Customer and Personal Service
- Critical Thinking
- Active Learning
- Troubleshooting
- Time Management
- Judgment and Decision Making
Timeline
Supervisor
UtiliQuest LLC
01.2023 - Current
Quality Assurance Coordinator
UtiliQuest LLC
08.2019 - 01.2023
Damage Prevention Specialist
UtiliQuest LLC
09.2017 - 08.2019
Commercial Assistant Manager
Pepboys Parts And Auto
05.2017 - 09.2017
Security Guard
UEI College
05.2015 - 09.2017
High School Diploma -
Savanna High School