Jesus Gonzalez
Los Angeles
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Goal-driven and highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Guest Experience Manager
Cava Grill
LOS ANGELES
09.2019 - Current
- Oversaw daily operations to ensure smooth customer experiences and service quality.
- Monitored staff performance, providing coaching to improve service delivery skills.
- Managed conflict resolution, addressing guest complaints with professionalism and empathy.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
- Oversaw daily sales operations to ensure profitability and prevent product overselling.
Team Member
Pizza Hut
LOS ANGELES
10.2018 - 03.2019
- Provided excellent customer service in a fast-paced dining environment.
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Handled cash transactions accurately at the register.
Volunteer
America Scores LA
LOS ANGELES
06.2013 - 08.2017
- Assisted in planning and organizing community service events for local youth.
- Engaged with students to promote teamwork and leadership skills through sports activities.
- Participated in training sessions to learn best practices in youth development.
- Collaborated with companies like Starbucks to organize youth-focused events.
Education
HVAC Technician
UEI College - Gardena
Los Angeles, CA10-2025
Music Production -
IO Music Academy
Los Angeles, CA06-2020
Some College (No Degree) - Art
West LA Commmunity College
Los Angeles, CASkills
- Customer service
- Communication skills
- Language fluency
- Strong empathy
- Active listening
- Continuous improvement
- Quick learner/adaptation
- Resilience and composure
References
References available upon request.
Timeline
Guest Experience Manager
Cava Grill
09.2019 - Current
Team Member
Pizza Hut
10.2018 - 03.2019
Volunteer
America Scores LA
06.2013 - 08.2017
HVAC Technician
UEI College - Gardena
Music Production -
IO Music Academy
Some College (No Degree) - Art
West LA Commmunity College