Jesus Gonzalez
Moreno Valley
Summary
Dynamic leader with a proven track record currently at Advance Auto Parts, enhancing operational efficiency and customer satisfaction. Expert in operations management and team leadership, I've successfully mentored staff for career advancement, achieving a significant increase in productivity. Skilled in safety procedures and complex problem-solving, I foster environments where both employees and business thrive.
Overview
15
15
years of professional experience
Work History
Manager DC Operations
Advance Auto Parts Distribution Center
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Operations Manager
O'Reilly Auto Parts
08.2019 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Supervisor
O'Reilly Auto Parts
03.2015 - 07.2019
- Supervised daily tasks, optimizing overall department performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted staff output through clear expectation setting.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
DC Acossiate
O'Reilly Auto Parts
07.2010 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06.2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Customer relationship management (CRM)
- Performance management
- Policy implementation
- Key performance indicators
- Safety procedures
Languages
Spanish
Native or Bilingual
Timeline
Manager DC Operations
Advance Auto Parts Distribution Center
01.2022 - Current
Operations Manager
O'Reilly Auto Parts
08.2019 - 12.2021
Supervisor
O'Reilly Auto Parts
03.2015 - 07.2019
DC Acossiate
O'Reilly Auto Parts
07.2010 - 02.2015
High School Diploma -
Moreno Valley High School
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