Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Jesus Gomez

Los Angeles

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience

Work History

Steward

Regent Santa Monica Beach
11.2024 - Current
  • Performed thorough cleaning task after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Support banquet events efficiently preparing table, serving guest, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Ensure cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.

Instore Shopper

Whole Foods Market Inc
10.2024 - 01.2025
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Steward

NBC Universal Studios
08.2024 - 11.2024
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
  • Performed thorough cleaning task after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Maintained swift pace work to meet business demands for cleaning and supplies storage.

Service Advisor

Culver City Chevrolet
10.2020 - 05.2024
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Answered phone calls and responded to questions and concerns.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Handled telephone inquiries regarding appointments and work in process.
  • Resolved customer complaints in an efficient and courteous manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Examined records and papers to verify warranty and service contract coverage.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Parts Specialist

Nissani Bros Chevrolet
07.2017 - 10.2020
  • Received customer orders and placed them into the system for processing.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Maintained parts system with current order and sales data.
  • Assisted customers with product selection based on their needs.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Provided customers with technical advice regarding parts information and availability.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Collaborated with management team members on special projects related to improving processes within the department.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Followed standards of care and compliance per company and legal requirements.
  • Located and labeled parts to maintain organized inventory of stock.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Wrote and recorded orders for merchandise or entered orders into computers.

Shipping and Receiving Manager

Hooman Chevrolet
08.2016 - 07.2017
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Ensured that all customer orders were processed correctly and shipped on time.
  • Organized storage areas within the warehouse for easy access to products when needed.
  • Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
  • Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
  • Coordinated the scheduling of deliveries with customers and vendors.
  • Analyzed customer feedback regarding order processing times to identify areas for improvement.
  • Provided technical support as needed for automated tracking systems used by the department.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Resolved any issues or disputes related to shipments promptly and professionally.

Cashier

McDonald's
07.2014 - 08.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Warehouse Worker

Worldwide Fabrics
06.2015 - 04.2016
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Organized warehouse space for efficient storage of products.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Staged and sorted multiple types of products for loading.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Recognized defective material and reported issues to management.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Maintained stock levels in accordance with company policies.
  • Performed cycle counts to maintain accurate inventory records.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

Cashier

McDonald's
09.2012 - 08.2014
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.

Education

High School Diploma -

Los Angeles Senior High School
Los Angeles, CA
06-2012

Skills

  • Repairs Scheduling
  • Documentation and Reporting
  • Clerical Support
  • Customer Service
  • Computer Skills
  • Customer Retention
  • Service Estimates
  • Listening Skills
  • Conflict Resolution
  • Multitasking and Organization
  • Attention to Detail
  • Team Collaboration
  • Excellent Communication
  • Strong Work Ethic
  • Customer Consulting
  • Quality Inspection
  • Customer Relationship Management
  • Performance Goals
  • Service Scheduling
  • Call Center Operations

Education and Training

other,other

Languages

Spanish
Full Professional

Timeline

Steward

Regent Santa Monica Beach
11.2024 - Current

Instore Shopper

Whole Foods Market Inc
10.2024 - 01.2025

Steward

NBC Universal Studios
08.2024 - 11.2024

Service Advisor

Culver City Chevrolet
10.2020 - 05.2024

Parts Specialist

Nissani Bros Chevrolet
07.2017 - 10.2020

Shipping and Receiving Manager

Hooman Chevrolet
08.2016 - 07.2017

Warehouse Worker

Worldwide Fabrics
06.2015 - 04.2016

Cashier

McDonald's
07.2014 - 08.2016

Cashier

McDonald's
09.2012 - 08.2014

High School Diploma -

Los Angeles Senior High School

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Jesus Gomez