Jesus Garcia Nunez
Concord
Summary
Experienced with vehicle towing and roadside assistance, ensuring prompt and safe service. Utilizes strong problem-solving abilities and effective communication to manage high-pressure situations. Knowledge of various towing equipment and techniques, with focus on customer satisfaction and safety compliance.
Overview
11
11
years of professional experience
Work History
Tow Driver
AAA Nor Cal
02.2019 - Current
- Provided roadside assistance for stranded motorists, exhibiting excellent problem-solving skills.
- Utilized effective communication skills to coordinate with law enforcement officers at accident scenes or impound lots.
- Ensured vehicle safety by conducting thorough pre-tow inspections and adhering to company protocols.
- Assisted with accident scene recovery efforts, employing strong communication skills with emergency personnel.
- Actively participated in training sessions to stay current on industry best practices for vehicle towing and recovery operations.
- Managed difficult parking situations while recovering vehicles from tight spaces or complex environments.
- Increased overall efficiency by regularly maintaining tow truck equipment, minimizing downtime due to malfunctioning tools or machinery.
- Accurately documented service calls, ensuring proper billing and record-keeping for all completed tasks.
- Performed minor mechanical repairs on-site when necessary, reducing wait time for additional support services.
- Handled delicate customer situations with empathy and professionalism, maintaining positive company reputation.
Tow Driver / Dispatcher Office Assistant
B & D Towing
01.2014 - 02.2019
- Contributed to a safe working environment by following established safety guidelines during all aspects of the job duties performed as a Tow Driver.
- Handled delicate customer situations with empathy and professionalism, maintaining positive company reputation.
- Reduced response times by effectively navigating through traffic and utilizing GPS systems.
- Safely towed vehicles of various sizes and weights, showcasing versatility and adaptability in towing techniques.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Education
Basic Education
Jefferson High Scool
South San Francisco06-1982
Skills
- Safe driving practices
- Patience and tolerance
- Physical strength and stamina
- Heavy equipment operation
- Defensive driving techniques
- Incident documentation
- Route planning
Timeline
Tow Driver
AAA Nor Cal
02.2019 - Current
Tow Driver / Dispatcher Office Assistant
B & D Towing
01.2014 - 02.2019
Basic Education
Jefferson High Scool
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