Jesus Farfan
Burnaby
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vancouver Pre Owned
Sales Associates
Vancouver, BC
04.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
Vancouver Mitsubishi
Sales Associates
Vancouver, BC
11.2023 - 03.2024
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Maple Ridge Jeep Chrysler
Sales Associates
Maple Ridge, BC
07.2022 - 02.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Best Deal Auto Sales
Sales Manager Association
Surrey, BC
09.2021 - 06.2022
- Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Boosted sales revenue through effective negotiation and closing tactics.
Club 16
Sales Representative
09.2020 - 06.2021
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Updated social media accounts with new posts to engage current and prospective members.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Body Enegry Club
Sales Associate
01.2019 - 08.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
New Westminster Secondary School
New Westminster, BC07.2016
Skills
- Inventory Management
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Flexible Schedule
- POS System Operation
- Meeting deadlines
- Upselling
- Building rapport
- Relationship Building
- Follow-up skills
Certification
VSA
Timeline
Vancouver Pre Owned
Sales Associates
04.2024 - Current
Vancouver Mitsubishi
Sales Associates
11.2023 - 03.2024
Maple Ridge Jeep Chrysler
Sales Associates
07.2022 - 02.2023
Best Deal Auto Sales
Sales Manager Association
09.2021 - 06.2022
Club 16
Sales Representative
09.2020 - 06.2021
Body Enegry Club
Sales Associate
01.2019 - 08.2020
High School Diploma -
New Westminster Secondary School