Jesus Emanuel Martinez
Rancho Cucamonga
Summary
Dedicated and results-oriented Customer Service Representative with a track record of delivering exceptional customer experiences. Skilled in handling complex inquiries, resolving issues efficiently, fast technical knowledge and CRM Knowledge and building strong customer relationships. Proven ability to thrive in fast-paced environments, consistently exceeding performance metrics. Seeking a challenging role to leverage my skills and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Leading Edge Connections
01.2025 - Current
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Collaborated with team members to enhance customer satisfaction metrics.
- Utilized CRM systems to track customer interactions and streamline communication.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Insurance Service Representative
National General
01.2023 - 01.2024
- Provided comprehensive customer support for a diverse range of insurance products, including farm, vehicle, home, renters, and commercial insurance.
- Successfully resolved complex customer inquiries and complaints, ensuring high levels of customer satisfaction.
- Demonstrated expertise in explaining complex insurance policies and terms in a clear and concise manner.
- Actively contributed to a positive team environment and fostered strong relationships with colleagues and customers.
Customer Service Representative
BranchApp
01.2021 - 01.2023
- Handled a high volume of inbound calls, efficiently resolving customer inquiries regarding bank transactions, account changes, and disputes.
- Provided exceptional customer service, consistently exceeding performance metrics and maintaining high customer satisfaction ratings.
- Actively participated in team improvement initiatives and provided valuable feedback to leadership.
- Mentored and trained new team members, fostering a positive and collaborative work environment.
- TaskUs
Customer Service Representative
Kemper
01.2020 - 01.2021
- Provided excellent customer service for auto insurance policies, addressing inquiries related to coverage, claims, and policy changes.
- Demonstrated strong problem-solving skills, effectively resolving customer issues and concerns.
- Successfully navigated complex insurance systems to provide accurate and timely information to customers.
- Seguros Confie
Education
High School Diploma -
Conalep Tijuana 1
01.2020
Skills
- Customer Service
- Problem Solving
- Active Listening
- Communication
- Empathy
- Attention to detail
- Conflict Resolution
- Time Management
Languages
English
Spanish
Timeline
Customer Service Specialist
Leading Edge Connections
01.2025 - Current
Insurance Service Representative
National General
01.2023 - 01.2024
Customer Service Representative
BranchApp
01.2021 - 01.2023
Customer Service Representative
Kemper
01.2020 - 01.2021
High School Diploma -
Conalep Tijuana 1
Personal Information
Title: Customer Service Representative