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A young professional with almost 3 years of experience in IT Technical Support with a bachelor’s degree in engineering in Electronics- Computer and Information (Hons.) from IIUM. Proven Technical Support Engineer with a track record of delivering prompt resolutions to software and hardware issues, significantly enhancing customer satisfaction at Dell Technologies. Expert in technical troubleshooting and problem-solving, adept at explaining complex information clearly. Skilled in desktop support and fostering positive client relations, consistently meeting SLA targets.

Very personable, professional and committed when interacting with customers, my smile is always heard. I come with 26 years of extensive Customer Service Communication and Technical experience. Motivated, positive and have a complete understanding of innovation, changes and trends. Articulate, goal driven, and I believe in delivering a world class experience in every customer interaction. I believe these behaviors should be exemplified when connecting with any customer. Love cultivating, and building relationships

 Dedicated Technical Support Coordinator with 3years of experience providing Technical support and track record of diagnosing and resolving complex technical issues, ensuring 100% system optimization at Vaultgroup. Skilled in remote support, technical troubleshooting, and fostering customer satisfaction. Excelled in incident management and team collaboration, enhancing system reliability and performance. 

Results-oriented IT professional with over 8 years of experience in the ITIL industry, specializing in incident management, team leadership, and operations management. Skilled in providing L2 support for monitoring websites and servers, offering application support, and acting as a central point of contact between digital technologists and resolver teams. Recognized for outstanding performance and critical contributions, including receiving the i-Star award for achievements in 2019-2020. Seeking roles as a User Support Specialist, Customer Support Specialist, Service Desk Specialist, IT Support Specialist, Help Desk Support Specialist, Service Desk Analyst, or IT Analyst, with a strong focus on delivering excellent customer service, efficient task management, and operational excellence in technical support environments

Jesus Corneta

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Technical Support Coordinator

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Electronic Technician - Electronics

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Technical Support Coordinator

Electronic Technician - Electronics

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