Jessie Miller
Oakville,ON
Summary
Dynamic Account Manager with expertise spearheading account and social media management, executing both digital and out-of-home national campaigns, enhancing client satisfaction and consumer engagement through strategic planning. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in client and customer relationship management.
Overview
3
3
years of professional experience
Work History
Account Manager
Func.media
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Social Media Manager
Func.media
05.2021 - 08.2022
- Increased consumer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen business to consumer relationships.
- Designed and implemented social media strategies to align with business goals.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Education
Post-Graduate Certificate - Sport And Event Marketing
George Brown College
Toronto, ON04.2021
Bachelor of Arts - Communications Studies
Wilfrid Laurier University
Waterloo, ON04.2020
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Project Management
- Opportunities Identification
- Goal-Oriented
- Strategic Planning
Languages
English
Full Professional
Timeline
Account Manager
Func.media
08.2022 - Current
Social Media Manager
Func.media
05.2021 - 08.2022
Post-Graduate Certificate - Sport And Event Marketing
George Brown College
Bachelor of Arts - Communications Studies
Wilfrid Laurier University
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