Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Jestin Brown

Los Angeles

Summary

Dedicated and results-driven professional with 15 years+ of experience in customer service. Possesses a strong dedication to providing exceptional service and assisting clients with their inquiries and needs. Equipped with excellent communication skills, a keen attention to detail, and a passion for helping others. A quick learner with a proactive approach to training and development, committed to mastering insurance products, policies, and procedures. Ready to contribute positively to a team environment while gaining valuable experience and making a meaningful impact on customer satisfaction.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

RDM Property Management
05.2022 - 08.2023
  • Enhanced tenant satisfaction with prompt resolution of maintenance requests and clear communication.
  • Streamlined property management processes by implementing efficient administrative procedures and practices.
  • Supported seamless tenant move-ins and move-outs by efficiently preparing paperwork, conducting walkthroughs, and addressing concerns.
  • Maintained strong relationships with tenants, addressing inquiries promptly and professionally to foster a positive community atmosphere.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Personal Assistant

Dr. Charandle Jordan
05.2018 - 10.2020
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and planned vacations for family.
  • Organized and attended meetings, including compiling all related documents and reports.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Sourced and ordered office equipment and supplies.
  • Maintained appropriate filing of personal and professional documentation.
  • Arranged domestic and international travel plans and itineraries.

Event Coordinator/Social Media Manager

XEN Lounge
01.2018 - 11.2018
  • Increased customer engagement through social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Coordinated schedules and timelines for all events.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.

Assistant Front Office Manager

Hotel Zephyr
10.2016 - 12.2017
  • Addressed and corrected issues by providing exceptional support and working with Front Office Manager to handle advanced concerns.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Performed as floating manager-on-duty, MOD, to cover shift shortage.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Interacted with customers by phone, email or in-person to provide information.
  • Verify customers credit, and establish how the customer will pay for the Accommodation.

Education

Associate of Arts - Liberal Arts And General Studies

College of San Mateo
San Mateo, CA
05.2007

High School Diploma -

Hillsdale High School
San Mateo, CA
2005

Skills

  • Strong communication skills
  • Extremely Organized
  • Articulate & very effective with working with people of different backgrounds and temperaments
  • Excellent time management & organization skills
  • Enthusiastic team player
  • Computer Skills
  • Records Management
  • Advanced interpersonal skills
  • Spreadsheet Management

Hobbies

Podcasting

Traveling

Running

Taking pictures

Writting

Movies

Music

References

References available upon request.

Timeline

Administrative Assistant

RDM Property Management
05.2022 - 08.2023

Personal Assistant

Dr. Charandle Jordan
05.2018 - 10.2020

Event Coordinator/Social Media Manager

XEN Lounge
01.2018 - 11.2018

Assistant Front Office Manager

Hotel Zephyr
10.2016 - 12.2017

Associate of Arts - Liberal Arts And General Studies

College of San Mateo

High School Diploma -

Hillsdale High School

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Jestin Brown