Summary
Overview
Work History
Education
Skills
Timeline
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Jessy Dick Muhezagiro

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Booking Agent

Air Transat
05.2022 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Warehouse Sales

Crane Supply
05.2021 - 05.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.


French Teacher Assistant

Maison De L'amitié
07.2021 - 09.2021
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Completed daily reports on attendance and disciplinary performance.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.

Teacher's Aide Volunteer

Youth For Christ
06.2019 - 09.2019
  • Taught English classes when teacher was absent
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported student learning objectives through personalized and small group assistance.
  • Provided instructional support to students unable to attend regular classes.

Education

Associate of Arts - Liberal Arts

Chaffey College
Rancho, Cucamonga, California
06.2022

High School Diploma -

Gitega International Academy
Burundi
06.2018

Skills

  • Sabre Software
  • Microsoft Office
  • Scheduling
  • Accounts Payable and Accounts Receivable
  • Customer Service
  • Critical Thinking
  • Electronic Systems
  • Client Satisfaction
  • Schedule Management
  • Billing Procedures
  • Tool and Supply Organization
  • Wrapping and Boxing
  • Warehouse Environment Safety
  • Warehouse Operations
  • Quality Assessment and Assurance
  • Operate Forklift
  • Loading and Unloading
  • Verbal and Written Communication
  • Efficient Data Entry

Timeline

Booking Agent

Air Transat
05.2022 - Current

French Teacher Assistant

Maison De L'amitié
07.2021 - 09.2021

Warehouse Sales

Crane Supply
05.2021 - 05.2022

Teacher's Aide Volunteer

Youth For Christ
06.2019 - 09.2019

Associate of Arts - Liberal Arts

Chaffey College

High School Diploma -

Gitega International Academy

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Jessy Dick Muhezagiro