Jessyca Moreno
San Jose
Summary
Dynamic and bilingual professional with a proven track record in customer service and inventory control, honed at companies like Forever 21. Excelled in fostering engaging environments and enhancing customer experiences through effective teamwork, problem-solving, and exceptional bilingual communication skills. Demonstrated ability to manage tasks efficiently, ensuring operational excellence and safety.
Overview
6
6
years of professional experience
Work History
After School Instructor
Catholic Charities of Santa Clara County
03.2024 - Current
- Planned and implemented engaging activities for after-school programs.
- Oversaw student activities, maintaining a secure and engaging atmosphere.
- Supported students academically by guiding them through their homework assignments.
- Managed behavior issues effectively by implementing a consistent system of rewards and consequences for all students in the program.
- Ensured the safety and well-being of children in an after-school program.
- Mentored new staff members in best practices for effective instruction, contributing to a high-quality after-school team dynamic.
Sales Associate
Forever 21
10.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Guided new team members through cash register use, stock handling, and customer service techniques.
Cleaning Assistant
Araceli Tristan
05.2019 - 08.2019
- Conducted daily dusting, polishing of leather and wood surfaces, and wall washing.
- Cleaned bathrooms, including toilets, sinks, and mirrors, ensuring a hygienic and presentable environment.
- Executed comprehensive deep-cleaning tasks including floor buffing, carpet cleaning, duct cleaning, and wall washing.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Volunteer
Sacred Heart Community Service
11.2018 - 12.2018
- Welcomed visitors upon arrival, ensuring a positive first impression.
- Organized and stocked shelves with newly arrived products.
- Maintained clean, neat, and organized work areas to enhance productivity and ensure worker safety.
- Evaluated merchandise for any wear or defects, ensuring damaged items were appropriately discarded per supervisor instructions.
Education
Associate of Arts - Sociology
San Jose City College
San Jose, CA05-2025
Bachelor of Arts - Social Justice Studies
San Jose City College
San Jose, CA05-2025
Skills
- Product sales
- Inventory control
- Customers need assessment
- Money Handling
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Effective at multitasking
Timeline
After School Instructor
Catholic Charities of Santa Clara County
03.2024 - Current
Sales Associate
Forever 21
10.2021 - 01.2024
Cleaning Assistant
Araceli Tristan
05.2019 - 08.2019
Volunteer
Sacred Heart Community Service
11.2018 - 12.2018
Associate of Arts - Sociology
San Jose City College
Bachelor of Arts - Social Justice Studies
San Jose City College
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