Jessy C. Craik

• Perform and monitor dispatch duties; extensive time spent on the phone, scheduling employees, taking short-notice service requests, responding to questions, and initiating appropriate responses to requests
• Support clients by answering any questions with respect to their concerns
• Monitor digital TrackTik reports
• Monitoring safety check-ins for all staff
• Complete any other assignments as required
• CCTV monitoring
• Working in a fast-paced, dynamic environment, with ability to think critically, act quickly, and prioritize effectively in this highly administrative role
• Excellent computer skills and the ability to multitask are required for this position
• Working independently in a demanding environment while maintaining a calm disposition
• Prepare, maintain, and distribute various reports both internally and externally
• Maintain accurate and organized electronic file systems and operational equipment inventories

Research land, property and market values to complete estimations.

• Gather information on nearby properties to compare and help make value determinations
• Complete appraisals on residential properties, supporting property transactions or for legal purposes
• Co-ordinate with clients, large vendors, and maintain positive relations with stakeholders
• Maintain current understanding of lender requirements and documentation guidelines

• Monitored employee performance and safety, corrected problems and optimized efficiency
• Established and enforced clear goals to keep all employees working collaboratively
• Coordinated with internal departments to maximize operational efficiency
• Executed new training initiatives to improve skills
• Coordinated day-to-day activities, meeting company expectations and standards
• Inspired and cultivated just safety culture
• Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased efficiency, and effective terminal operational duties
• Incident Commander training
• Extensive knowledge of port facility operations
• Transportation of Dangerous Goods Level 3 certified

• Skilled at working independently and collaboratively in a fast paced team environment
• Directed and coordinated all activities of vessel loading and off loading with Terminal Supervisor, Ticketing and vessel staff
• Trained and mentored new employees to maximize team performance locally, inter-terminal and within Fleet
• Interdepartmental knowledge of Company, Transport Canada, and other governing bodies
• Extensive knowledge of multi diverse computer programs and operational systems

• Maintained proficiency in ramp operations and related job site requirements
• Observed company safety protocols, policies and procedures
• Used forklifts, and other equipment to move materials around work sites and organized according to need
• Addressed mechanical issues properly and effectively
• Maintained OFA 3 ticket for 25+ years
• WHMIS and OSH