Jessy Santos
Grand Valley ,ON
Summary
Dynamic customer service professional with a committed work ethic, experienced at Fortinos Supermarket. Proven ability to prioritize tasks and resolve customer inquiries efficiently. Skilled in teamwork and innovative problem-solving, contributing to a positive environment while maintaining high standards of service. Adaptable and effective in fast-paced settings, ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Clerk
Fortinos Supermarket
Brampton
04.2024 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided support to team members during peak service hours.
- Collaborated with team to ensure smooth operations and customer satisfaction.
- Adapted quickly to new software tools for effective communication.
- Participated in training sessions to improve product knowledge and service skills.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Kept front check out area clean and organized for efficient service.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Landscape Worker
Landscaping Company
Brampton
03.2023 - 09.2024
- Operated landscaping tools and equipment to execute design plans efficiently.
- Assisted in planting trees, shrubs, and flowers according to project specifications.
- Maintained cleanliness of worksite by removing debris and organizing materials.
- Collaborated with team members to complete projects within set timelines.
- Executed basic landscape maintenance tasks such as mowing and weeding effectively.
- Learned safety protocols and adhered to best practices while on-site.
- Performed planting, watering, mulching, and edging of lawns.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
Education
High School Diploma -
St Roch Catholic Secondary School
Brampton 06.2025
Skills
- Committed work ethic
- Prioritization and time management
- Teamwork and leadership qualities
- Critical thinking and decision making
- Creative solutions
- Innovative thinking
Languages
English
Full Professional
Timeline
Customer Service Clerk
Fortinos Supermarket
04.2024 - Current
Landscape Worker
Landscaping Company
03.2023 - 09.2024
High School Diploma -
St Roch Catholic Secondary School