JESSY SAMUEL
Burlington,Ontario
Summary
Well-versed in managing diverse hospital clinical programs and teams by leveraging exceptional relationship-building, leadership and communication strengths. Motivated and goal-oriented professional well-versed in quality improvement and executing business strategies, preparing and implementing business plans and overseeing key performance indicators. Driven Director bringing more than 18 years of experience in hospital management. Team-oriented, proactive and dedicated in handling a variety of organizational and departmental needs. Solid background in healthcare leadership, employee engagement and care standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director, Pharmacy, Laboratory Services, Diagnostic Imaging, Infection Prevention and Control (IPAC)
Joseph Brant Hospital
Burlington, ON
01.2016 - Current
- Responsible for the fiscal provision of quality pharmacy, laboratory, imaging and IPAC services to support patient care and safety
- Highlights: COVID-19 Lead for internal Emergency Operations Committee, reported to Hospital Board, developed and managed an on-site Halton mass COVID-19 vaccination clinic, 100% compliance in meeting Medication Management, Laboratory, Diagnostic Imaging and Infection Control & Prevention Accreditation Canada standards and Required Organizational Practices (2023)
- Established and implemented a IPAC Hub within Halton Region which provides IPAC education and support to congregate care settings
- Designed a new medication management and diagnostic imaging services model to support the new tower redevelopment
- Designed and implemented one of the first few NAPRA certified hazardous and non-hazardous hospital sterile rooms in Ontario
- Compliance to all standards and regulations (Ontario College of Pharmacists, Institute of Quality Management in Healthcare, CorHealth, Canadian Nuclear Safety Commission and Accreditation Canada)
- Collaboration with physician partners as part of a dyad leadership model for Pathology, Radiology, IPAC and Medicine (Hospitalists).
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Developed budgets for the department, monitoring expenditures to ensure fiscal responsibility.
- Oversaw quality assurance activities related to the delivery of excellence in all service programs
- Facilitated communication between physicians, nurses, technologists, patients, families and other healthcare professionals involved in providing care.
- Leveraged expertise to streamline diagnostic imaging processes such as adoption of new technologies and techniques.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
- Ensured that medication orders were accurately filled and dispensed in accordance with relevant laws and regulations.
- Reviewed medication usage data to identify areas of improvement in patient care outcomes.
- Collaborated with other healthcare professionals to coordinate patient care services.
- Monitored drug utilization trends and developed strategies to improve safety protocols related to medication use.
- Executed advanced inpatient pharmacy care services and practice standards.
- Managed operational systems for correct prescribing, distribution, administration and monitoring outcomes of drug therapy process.
- Reviewed medication errors and adverse drug events to implement quality improvement measures and boost organizational performance.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed strategies for improving customer service in the laboratory setting.
- Worked with external facilities and departments to maintain smooth flow of incoming specimens and outgoing results.
- Optimized processes in order to improve accuracy, speed and efficiency of laboratory operations.
Director of Critical Care (ICU)
Joseph Brant Hospital
Burlington, ON
11.2019 - 03.2021
- Served as a liaison between physicians, nurses and other healthcare professionals regarding patient care issues.
- Participated in research activities related to critical care medicine during the COVID-19 pandemic such as data collection for the region, Critical Care Services Ontario (CCSO), Ontario Health and analysis.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Facilitated communication between clinical staff and other departments to ensure quality patient care.
- Managed daily operations of the critical care unit including staffing levels, budgeting, scheduling and equipment needs.
- Assessed patient outcomes, identified areas for improvement and developed strategies to improve performance and reduce costs.
- Analyzed financial reports for trends related to utilization of resources or cost containment measures.
- Participated in hospital committees that address issues related to quality assurance, risk management or patient safety initiatives.
- Provided leadership during the COVID-19 pandemic that included redevelopment of the critical care space and workflow and acquiring additional supplies and health human resources.
- Created a culture of safety by promoting evidence-based practice initiatives across all departments within the organization.
Clinical Pharmacist
CCAC /RRT HNHB
Burlington, ON
05.2015 - 01.2016
- Provide medication review, assessment, teaching/counselling during home visits for patients supported by the Rapid Response Team (RRT) for Hamilton Niagara Haldimand Brant (HNHB) Community Care Access Centre (CCAC)
- Provide follow-up care for patients, assist with medication device selection and appropriateness, provide situational management support to patients and their families/power of attorneys
- Consistently initiate communication (written/verbal) with RRT nurses, family/speciality physicians and community pharmacists to optimize each patient's medication regimen and provide ongoing supportive care.
- Monitored drug therapies by reviewing laboratory values and adjusting medications as needed.
- Provided education to patients on proper medication usage, potential side effects, and storage instructions.
- Collaborated with physicians, nurses, and other healthcare professionals regarding optimal therapeutic outcomes for patients.
- Conducted regular reviews of medication profiles to identify possible adverse reactions or duplications in therapy.
Clinical Manager, Pharmacy Services
Trillium Health Partners
Mississauga, ON
01.2006 - 01.2014
- Direct and manage clinical services to achieve excellence in pharmacy practice and enhance patient focused care
- Lead the development of clinical programs and improvements for pharmacists and pharmacy students/residents
- Utilize clinical data indicators to effectively resource pharmacists for the provision of quality care to patients and meet the dynamic changes/pressures in patient services
- Engage pharmacy staff to support individual and departmental success, provide coaching/mentorship and opportunities to enhance educational needs
- Develop and utilize innovative strategies that are cost effective to further enhance pharmacy practice and patient care.
- Developed and maintained clinical policies and procedures.
- Supervised staff in the delivery of patient care services.
- Monitored performance of clinical staff against established metrics.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Investigated incidents or complaints related to clinical practice.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Implemented strategies for improving efficiency within the department.
- Supervised [Number] staff members and provided periodic performance evaluations.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
Emergency Medicine Pharmacist
Trillium Health Partners
Mississauga, ON
01.2003 - 01.2006
- Patient care responsibilities in areas of emergency medicine
- Presentations and in-services to ER nurses and physicians
- Preceptor for pharmacy students/interns in emergency.
Critical Care Pharmacist
The University Health Network
Toronto, ON
01.1999 - 01.2003
- Support Medical-Surgical Intensive Care Unit (MSICU) and Multi-Organ Transplant (MOT) Teams
- Patient care responsibilities for MSICU/MOT.
Education
Masters in Health Management (MHM) - Health Care Management
McMaster University
Hamilton, ON06-2021
Bachelor of Science in Pharmacy (BSc.Pharm) - Pharmacy
University of Toronto
Toronto, ON06-1998
Hospital Pharmacy Residency (ACPR) - Hospital Pharmacy
University Health Network
Toronto, ON06-1998
Biology & Psychology Combined Honours Program -
McMaster University
Hamilton, ONSkills
- Quality Improvement
- Change Management
- Patient Safety
- Risk Mitigation
- Cross-functional team leadership
- Business Development
- Staff & Operations Management
- Contract Management & Negotiation
- Project Coordination & Management
- Budget Planning, Management & Control
- Business Administration & Development
- Staff Development
- Creativity and Innovation
- People & Team Management
- Excellent Verbal and Written Communication
- Strategic Planning
- Program Management
- Capital Spending
- Financial Management & Reporting
- Crisis Management
Program Development And Implementation
- Development and implementation of a COVID-19 Vaccine Clinic for Halton Region
- Implementation of Personal Protective Equipment (PPE) Champion Model
- Establishment of a IPAC Hub for Halton Region
- Medication Reconciliation Software Implementation
- Development and Implementation of Narcotic Diversion, Order Set Approval, Medication Safety Committees
- NAPRA Compliance in both hazardous, non-hazardous sterile rooms and non-sterile compounding
- Design and implementation of new medication management system and redevelopment for Pharmacy Services and Diagnostic Imaging
Professional Education Activities
- Mohawk Medbuy Pharmacy Executive Committee Chair, 2019
- Ontario Hospital Pharmacy Management Seminar Planning Committee Member, 2018-Current
- Assistant Professor – Status, 2011-2014, Faculty of Pharmacy, University of Toronto
- Site Co-ordinator - Combined Degree Pharmacy Students, 2011-2014, Faculty of Pharmacy, University of Toronto
- Member of Curriculum-Experiential Advisory Panel, 2011 – 2014, Faculty of Pharmacy, University of Toronto
- Facilitator for Therapeutic Case Study Seminars for PHM421 Hypertension, 2002 – 2014, Faculty of Pharmacy, University of Toronto
- Evaluator for Therapeutics Oral Exam – PHM 321, 2010-2014, Faculty of Pharmacy, University of Toronto
- Professional Practice Course Instructor, January - May 2011, Humber Institute of Technology and Advanced Learning
- Evaluator – Self Medication Course, University of Toronto, Faculty of Pharmacy 2000-2002
- Tutor for the Determinants of Community Health 1, 2011-2014, Mississauga Academy of Medicine, University of Toronto
- Preceptor, Structured Practical Experience Program, 2001-2003, Faculty of Pharmacy, University of Toronto
Project Involvement
- Efficacy and Sustainability of an Antimicrobial Stewardship Program in the Intensive Care Unit of a Large Community-Teaching Hospital, K. Inouye BScPhm, C.Graham MD., A.Chiu BScPhm, M.Binns PhD., J.Samuel BScPhm, A.Mills PharmD, A. Sengar PharmD, Residency Poster Presentation (CSHP Ontario Branch 2012)
- Gap Analysis: Determination of Current Blood Glucose Control Practices In Enterally Fed Critically Ill Patients, S. Lee BScPhm, N.Antman MD., T. Einarson, PhD., V. Jovanovic RD., A. Mills PharmD., A. Sengar PharmD., J. Samuel BScPhm, K. Sitarski BScPhm, Residency Poster Presentation (CSHP Ontario Branch 2011)
- Optimizing Communication about Medications at Transitions of Care in Ontario Roundtable Report, September 2010., ISMP Canada in Collaboration with CSHP Ontario Branch. GTA Roundtable, http://www.ismp-canada.org/download/MedRec/Optimizing_Communication_about_Medications_at_Transitions_of_Care_in_Ontario_Report.pdf
- Identifying a Patient’s Ideal Medication Experience, S. Cheung BScPhm, J. Bajar PharmD., C. Boyd MA., J. Samuel BScPhm, Residency Poster Presentation (CSHP Ontario Branch 2007)
- Identifying Factors that Influence the Teaching Commitment of Pharmacists at a University Teaching Hospital, S. DaYang BScPhm., M.Batistella PharmD., E.Musing BScPhm., J.Samuel BScPhm, Residency Poster Presentation (CSHP Ontario Branch 2002)
- The Impact of Protocol-Directed Sedation in the Medical-Surgical Intensive Care Units at a Tertiary Care Teaching Hospital, K. Cao BScPhm., G. Wong BScPhm. O. Fernandes PharmD., B. Kisic BScPhm., J. Samuel BScPhm., K.Toombs BScPhm., R. Fuerte RN., B. Zarins RN., L. McKeever RN., K. Stayner R.N., J.Granton MD1, Toronto Critical Care Medicine Symposium, Toronto, Ontario Oct 31, 2002, American Thoracic Society (ATS) Conference, Atlanta, Georgia May 15, 2002
- The Adverse Events of Intravenous Iron Dextran versus Iron Saccharate in Hemodialysis Patients, J. Samuel BScPhm., R. Richardson MD, C. Wingerchuck PharmD, Residency Poster Presentation (CSHP 1999)
Publications
Handbook of HIV Drug Therapy. 2011 Edition., A. Tseng and M. Foisy., J.Samuel BScPhm, http://www.hivclinic.ca/main/drugs_extra_files/Regimens_2011.pdf
Accomplishments
- Panel Speaker for Joseph Brant Hospital's 2024 Women in Leadership Event (March 2024)
- McMaster University Master of Health Management Professional Achievement Award (June 2021)
- J-Talk Panel Member on Facebook Live - Ontario Breast Screening Program at Joseph Brant Hospital (October 2023)
- Halton News - Interview on the Joseph Brant Hospital Ontario Breast Screening and Breast Assessment Centre (June 2023)
Certification
- Completion of Trillium and Credit Valley Joint Healthcare Leadership Development - Joint Physicians & Directors Leadership Program (University of Toronto - Rotman School of Management Executive Programs)
Websites
- https://www.insidehalton.com/life/joseph-brant-hospital-in-burlington-offers-new-state-of-the-art-mammography-equipment/article_8c9053ba-cb0b-5d29-b5d0-55ff85607d4f.html
- https://healthsci.mcmaster.ca/innovators-in-scrubs-students-pitch-to-joseph-brant-hospital-leaders-for-entry-to-the-clinic-mac/
- https://www.burlingtontoday.com/local-news/gallery-women-inspired-to-keep-pit-crew-of-allies-at-jbh-foundation-event-8410598
- https://quorum.hqontario.ca/en/Home/Posts/How-do-you-use-technology-to-increase-MedRec-completions-Spotlight-on-Joseph-Brant-Hospital
Timeline
Director of Critical Care (ICU)
Joseph Brant Hospital
11.2019 - 03.2021
Director, Pharmacy, Laboratory Services, Diagnostic Imaging, Infection Prevention and Control (IPAC)
Joseph Brant Hospital
01.2016 - Current
Clinical Pharmacist
CCAC /RRT HNHB
05.2015 - 01.2016
Clinical Manager, Pharmacy Services
Trillium Health Partners
01.2006 - 01.2014
Emergency Medicine Pharmacist
Trillium Health Partners
01.2003 - 01.2006
Critical Care Pharmacist
The University Health Network
01.1999 - 01.2003
Masters in Health Management (MHM) - Health Care Management
McMaster University
Bachelor of Science in Pharmacy (BSc.Pharm) - Pharmacy
University of Toronto
Hospital Pharmacy Residency (ACPR) - Hospital Pharmacy
University Health Network
Biology & Psychology Combined Honours Program -
McMaster University
- Completion of Trillium and Credit Valley Joint Healthcare Leadership Development - Joint Physicians & Directors Leadership Program (University of Toronto - Rotman School of Management Executive Programs)