Jessy Rodriguez
Fontana,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Attraction Attendant
Bullwinkles Upland
12.2024 - 12.2025
- Supervised daily operations of attractions, ensuring safety and guest satisfaction.
- Trained new staff on operational procedures and safety protocols.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Improved customer satisfaction by providing timely and efficient support services.
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
Office Manager
All In Transportation LLC
01.2020 - 01.2024
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Managed scheduling and coordination of meetings, optimizing executive time management.
- Developed and implemented filing systems, enhancing document retrieval processes.
- Trained and mentored administrative staff on best practices for office procedures.
- Conducted regular inventory assessments, maintaining office supplies at optimal levels.
- Streamlined communication between departments, improving information flow and collaboration.
Office Assistant
Rapid Action Carriers
01.2020 - 01.2022
- Organized and maintained office files, enhancing retrieval efficiency.
- Coordinated communication between departments to streamline operations.
- Assisted in tracking inventory levels, contributing to resource management.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
EMT/Firefighter -
Chaffey College
Fontana, CA03.2024
Trade School/EMT -
US College
Montclair, CA01.2024
Highschool -
Henry J. Kaiser Highschool
Fontana, CA01.2023
Skills
- Effective task prioritization
- Focused & self-motivated
- Cleaning & organization
- Compassionate understanding
- Creative problem-solving
- Safety procedures
- Service excellence
- First aid training
- Collaborative teamwork
- Optimistic mindset
Timeline
Attraction Attendant
Bullwinkles Upland
12.2024 - 12.2025
Office Manager
All In Transportation LLC
01.2020 - 01.2024
Office Assistant
Rapid Action Carriers
01.2020 - 01.2022
EMT/Firefighter -
Chaffey College
Trade School/EMT -
US College
Highschool -
Henry J. Kaiser Highschool