Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Jessy Briones Santana

Ottawa,Canada

Summary

Results-oriented Store Operations Specialist with extensive experience at Bouclair Inc., specializing in inventory management and customer service. Demonstrated ability to train teams and improve operational efficiency, consistently exceeding sales targets while delivering outstanding shopping experiences. Bilingual in English and Spanish, with strong communication skills that facilitate relationship-building and problem-solving. Committed to continuous learning and adaptability in dynamic environments.

Overview

7
7
years of professional experience

Work History

Store Operations Specialist (Supervisor)

Bouclair Inc.
Ottawa, Canada
01.2015 - 01.2018
  • Focused on executing tasks to ensure effective daily operations, meeting overall productivity and store goals
  • Efficiently processed incoming and outgoing shipments with accuracy
  • Managed the placement and processing of incoming e-commerce orders to ensure timely fulfillment
  • Oversaw inventory management with a focus on:
  • -BOPIS (Buy Online, Pick Up In-Store): Completed orders within expected timelines
  • -Damages: Reported and resolved issues promptly as per company standards
  • -MMS/OMS/RF: Handled all communication and tools necessary to maintain inventory accuracy in-store
  • As a supervisor, I prioritized customer service and provided support on the sales floor
  • Delegated tasks to team members and ensured timely completion
  • Trained and supervised sales associate and shift managers on store product knowledge, work etiquette, and team integration
  • Assumed accountability as the sales floor manager on duty in the absence of management team members
  • Maintained in-depth understand of both in-store and online products to consistently meet and exceed costumer expectations
  • Consistently met sales quotas by offering personalized advice based on customer preferences and needs within a collaborative team-selling environment
  • Delivered exceptional costumer service by building and maintaining strong costumer relationship, providing a complete and enjoyable shopping experience
  • Contributed to weekly store setups, sign placement and the overall visual merchandise standards for the store
  • Enforced company standards in all areas related to shrinkage and loss prevention

Sales associate

Ricki's Fashion
Ottawa, Canada
01.2014 - 01.2015

Meals to Go Associate

McDonough’s Independent Grocery
Ottawa, Canada
01.2011 - 01.2013
  • Efficiently managed debit, credit card, and cash transactions with accuracy and speed
  • Assisted management in inventory control and stock ordering to maintain optimal product availability
  • Adhered to established procedures for safe food preparation, assembly, and presentation, ensuring high-quality service
  • Demonstrated proficiency in executing daily maintenance tasks to uphold cleanliness and organization standards
  • Followed all opening and closing procedures to ensure a seamless operation
  • Delivered exceptional customer service by addressing customer inquiries, resolving issues promptly, and ensuring a positive dining experience

Education

B.A. Honours - Psychology

Carleton University
Ottawa, ON
01.2014

Skills

  • Self-Motivated and Structured
  • Commitment to Excellence
  • Fluent in English and Spanish
  • Time management
  • Communication skills
  • Conflict resolution
  • Operations coordination
  • Inventory management
  • Customer service
  • Visual merchandising
  • Team leadership
  • Employee training
  • Loss prevention
  • Problem solving

References

References Available upon request.

References

References available upon request.

Timeline

Store Operations Specialist (Supervisor)

Bouclair Inc.
01.2015 - 01.2018

Sales associate

Ricki's Fashion
01.2014 - 01.2015

Meals to Go Associate

McDonough’s Independent Grocery
01.2011 - 01.2013

B.A. Honours - Psychology

Carleton University

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Jessy Briones Santana