Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Jessica Riley

Office manager
Hamilton,ON

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Professional Organizer and Estate liquidatorOffice ManagerHouse cleaning Specialist

Work Type

Part TimeFull Time

Location Preference

On-SiteRemoteHybrid
Location: Hamilton, ON, CABurlington, ON
Open to relocation: Yes

Salary Range

$20/hr - $0/hr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionCareer advancement

Summary

Cleaning and organizing professional with extensive experience in residential and commercial environments. Expertise in deep cleaning, decluttering, inventory management, and preparing properties for sale. Strong administrative skills in scheduling, client communication, and invoicing. Recognized for efficiency, attention to detail, and ability to create stress-free environments for clients.

Overview

9
9
years of professional experience
2008
2008
years of post-secondary education

Work History

Professional Organizer and Estate liquidator

Estate Concierge
Oakville, Ontario
07.2019 - 10.2021
  • Conduct on-site assessments to create customized organizing and liquidation plans for clients, including seniors, families, and executors.
  • Organize, sort, and categorize household items, documents, and valuables with discretion and care.
  • Prepare estates for sale by liquidation by cleaning, staging, tagging, and arranging sale displays.
  • Research, price, and list items for in-person sales or online auctions, maximizing returns for clients.
  • Provide downsizing guidance for clients transitioning to smaller homes, retirement communities, or assisted living.
  • Partner with appraisers, movers, haulers, and cleaners to deliver full-service estate solutions.
  • Maintain accurate financial records, receipts, and post-sale reports for client transparency.

Office Manager

Maid of All Work
Burlington, Ontario
07.2015 - 07.2019
  • Managed daily office operations, supporting cleaning crews and company leadership to ensure efficient service delivery.
  • Oversaw scheduling and dispatch for residential and commercial cleaning teams, optimizing routes to reduce travel time and increase productivity.
  • Handled all client communications including booking, rescheduling, follow-ups, and service issue resolution, consistently maintaining high satisfaction levels.
  • Prepared invoices, processed payments, and assisted with accounts receivable to maintain accurate financial tracking.
  • Supported hiring efforts by posting job ads, screening applicants, and coordinating interviews, conducting interviews and training for new cleaning staff.
  • Maintained supply inventory, ordered equipment and cleaning products, and tracked usage to reduce waste and expense.
  • Assisted with payroll preparation by reviewing time sheets, verifying hours, and tracking attendance.
  • Developed and updated office procedures, improving workflow efficiency and communication between teams.
  • Managed company email and phone systems, ensuring timely and professional responses.
  • Coordinated schedules for staff and ensured efficient time management.
  • Oversaw inventory management and ordered supplies as needed.
  • Assisted in creating a company handbook for staff
  • Increased staff retention by 50%
  • Reduced scheduling conflicts by 30%

House cleaning Specialist

Maid of All Work
Burlington, Ont
09.2012 - 06.2015
  • Provided thorough residential cleaning services including dusting, vacuuming, mopping, bathroom sanitizing, and kitchen cleaning.
  • Tailored cleaning routines based on client preferences, home layout, allergies, and special requests in an allotted time frame
  • Performed move-in/move-out cleanings to landlord and property management standards
  • Built strong relationships with clients through reliability, trust, discretion, and consistent service
  • Retained one time clients to come on a regular cleaning schedule (weekly, no-weekly, monthly basis)
  • Upsold carpet cleaning, interior house painting, interior/exterior window cleaning, junk removal and organizing services
  • Maintained a 4-5 star customer rating for 2 years
  • Reduced customer complaints and refunds by 30% or more

Education

Sir. John A MacDonald
Hamilton, ON

Skills

  • Residential Cleaning & Deep Cleaning
  • Organization & declutterring
  • Scheduling & Route Coordination
  • Customer Service & Client Relations
  • Inventory & Supply Management
  • Staff support Problem-Solving & Conflict Resolution
  • Proficient in Payroll software ADP and Quickbooks
  • Estate Liquidation Management
  • Professional packing, organizing and moving management
  • Client Communication & Compassionate Support

Timeline

Professional Organizer and Estate liquidator

Estate Concierge
07.2019 - 10.2021

Office Manager

Maid of All Work
07.2015 - 07.2019

House cleaning Specialist

Maid of All Work
09.2012 - 06.2015

Sir. John A MacDonald

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Jessica RileyOffice manager