Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jessika (Jessy) Dearing

Glendora

Summary

Guest experience professional with extensive knowledge gained at The Walt Disney Company and Universal Studios Hollywood, excelling in customer service and crowd management. Proven ability to enhance guest experiences through effective communication and problem-solving. Bilingual in English and conversational Spanish, I bring energy and enthusiasm to every role, ensuring a memorable visit for all guests.

Overview

4
4
years of professional experience

Work History

Culinary Person

The Walt Disney Company
Anaheim
06.2024 - Current

I am a FOH Culinary Person at the Disneyland Resort! I currently work in Mickey's Toontown as a Café Daisy clerk, a grocer at Good Boy Grocers, and a Popcorn Cart Attendant. I work indoors and outdoors in different weather conditions, all the while maintaining good show and a positive guest experience. Responsibilities include cash and register handling, food handling, and mobile order and standby preparation. I also assist with crowd control and guest flow.

Ride Operator

NBC Universal Studios
Universal City
02.2024 - Current

I am a Ride Operator for Universal Studios in Hollywood! I currently work at the Secret Life of Pets: Off the Leash as a professional "Dog Walker" doing tasks such as:
- Guest Flow
- Guest Safety
- Surveillance
- Guest Service
- Crowd Control

Disney College Program Intern

The Walt Disney Company
Orlando
01.2023 - 10.2023

Spring and Summer Semester participant of the Disney College Program. My home locations were Disney's Yacht and Beach Club Resorts as QSR FOH at the Marketplaces. My duties included:

- Deliver information and details of interest about resort(s) and parks to guests, including directions and recommendations.

- Oversee the refreshments counter, sell food items to guests, and maintain sufficient stock of products and supplies to meet expected needs.

- Open and Close both locations

- Pick up and deliver supplies to location from backstage.

I was also deployed to work at:

- The Mara at Disney's Animal Kingdom Lodge

- Beaches and Cream Soda Shop

- ESPN Wide World of Sports

- Hurricane Hanna's Poolside Bar & Grill

- Primo Piatto at Disney's Riviera Resort

- Yacht & Beach merchandise

While I worked at the Markets and Hurricane Hanna's I was made a relief trainer, and on multiple occasions, I was made coordinator.

Inventory Manager/Trainer/FOH Team Member

Flavor Season
Glendora
08.2021 - 01.2023

I began working at Flavor Season (a family-owned business) in its third week of opening. Within a couple of weeks, I quickly learned all the ropes. I became one of the lead preps after a couple of months and at around month 3 or 4 I became inventory manager.
- Created and updated regular inventory reports.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Trained new staff on job duties, company policies, and safety procedures.
- Answer customer questions and concerns as well as provide recommendations.

Education

Associate of Arts - Visual Arts

Citrus College
Glendora, CA
08-2024

Bachelor of Arts - Illustration

California State University, Fullerton
Fullerton, CA

Skills

  • Guest Service
  • Guest Recovery
  • Communication
  • Crowd management
  • Professional demeanor
  • Problem-solving abilities
  • Bilingual (English and Conversational Spanish)
  • Energy and enthusiasm
  • Accommodation

Affiliations

  • Foundation for Hospital Art INC (131 Village Centre West, Woodstock, GA | August 2023): Through Disney VoluntEARS I volunteered time to help paint pieces to decorate a local children's hospital in Florida.
  • High School Vice President of the Horror Goth Association (HGA) for 3 years
  • Creative Arts and Media Design Academy (CAMAD) member
  • Visual Arts and Design Academy (VADA) member
  • High School Newspaper Columnist (The Chronicle)
  • Student Intern at the Pasadena Armory Center for the Arts (2017)

Timeline

Culinary Person

The Walt Disney Company
06.2024 - Current

Ride Operator

NBC Universal Studios
02.2024 - Current

Disney College Program Intern

The Walt Disney Company
01.2023 - 10.2023

Inventory Manager/Trainer/FOH Team Member

Flavor Season
08.2021 - 01.2023

Associate of Arts - Visual Arts

Citrus College

Bachelor of Arts - Illustration

California State University, Fullerton
Jessika (Jessy) Dearing