Guest experience professional with extensive knowledge gained at The Walt Disney Company and Universal Studios Hollywood, excelling in customer service and crowd management. Proven ability to enhance guest experiences through effective communication and problem-solving. Bilingual in English and conversational Spanish, I bring energy and enthusiasm to every role, ensuring a memorable visit for all guests.
I am a FOH Culinary Person at the Disneyland Resort! I currently work in Mickey's Toontown as a Café Daisy clerk, a grocer at Good Boy Grocers, and a Popcorn Cart Attendant. I work indoors and outdoors in different weather conditions, all the while maintaining good show and a positive guest experience. Responsibilities include cash and register handling, food handling, and mobile order and standby preparation. I also assist with crowd control and guest flow.
I am a Ride Operator for Universal Studios in Hollywood! I currently work at the Secret Life of Pets: Off the Leash as a professional "Dog Walker" doing tasks such as:
- Guest Flow
- Guest Safety
- Surveillance
- Guest Service
- Crowd Control
Spring and Summer Semester participant of the Disney College Program. My home locations were Disney's Yacht and Beach Club Resorts as QSR FOH at the Marketplaces. My duties included:
- Deliver information and details of interest about resort(s) and parks to guests, including directions and recommendations.
- Oversee the refreshments counter, sell food items to guests, and maintain sufficient stock of products and supplies to meet expected needs.
- Open and Close both locations
- Pick up and deliver supplies to location from backstage.
I was also deployed to work at:
- The Mara at Disney's Animal Kingdom Lodge
- Beaches and Cream Soda Shop
- ESPN Wide World of Sports
- Hurricane Hanna's Poolside Bar & Grill
- Primo Piatto at Disney's Riviera Resort
- Yacht & Beach merchandise
While I worked at the Markets and Hurricane Hanna's I was made a relief trainer, and on multiple occasions, I was made coordinator.
I began working at Flavor Season (a family-owned business) in its third week of opening. Within a couple of weeks, I quickly learned all the ropes. I became one of the lead preps after a couple of months and at around month 3 or 4 I became inventory manager.
- Created and updated regular inventory reports.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Trained new staff on job duties, company policies, and safety procedures.
- Answer customer questions and concerns as well as provide recommendations.