Jessika McMann
Cold Lake,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Regional Operations Manager
The Brick
06.2017 - Current
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations to help the company evolve and grow.
- Traveled to over 8 locations per month to manage each store and perform reviews of individual managers and employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, trained and guided team members to maintain high productivity, performance metrics, proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Played a significant role in winning "Operations Region of the Year" for four years running in 2018 to 2022.
Store Manager
The Brick Ltd
05.2016 - 10.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 2-5 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Associate
The Brick
Cold Lake, AB - ALBERTA
07.2015 - 04.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Operations Supervisor
The Brick
Edmonton, AB - ALBERTA
12.2013 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales General Manager
The Brick Ltd
12.2013 - 07.2015
- Resolved customer issues quickly to close deals and boost client satisfaction, while maintaining and building strong relationships.
- Achieved established KPIs for company, regional team and individual performance through teamwork and focus on customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Skills
- Process and Procedure Development, Refinement, Enforcement, and Streamlining
- Outstanding Communication Skills
- Excellent Interpersonal Skills
- Organizational Efficiency
- Safety Protocols
- Document Flow Coordination
- Business Leadership
- Hiring and Onboarding
- Delivery Fleet Management
- Performance Monitoring and Evaluation
- Materials Planning and Logistics
- Management Training
- Staff Supervision
- POS Inventory System Operation
- Oversee Administrative Functions
- Sales Promotion
- Price Structuring
- Finance and Accounting Oversight
- Budget Knowledge
- Expense Tracking
- Inventory Control Processes
- Inventory Audits
- Inventory Monitoring
- Shrink Control
- Corrective Actions
Timeline
Regional Operations Manager
The Brick
06.2017 - Current
Store Manager
The Brick Ltd
05.2016 - 10.2017
Sales Associate
The Brick
07.2015 - 04.2016
Operations Supervisor
The Brick
12.2013 - 08.2015
Sales General Manager
The Brick Ltd
12.2013 - 07.2015
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