Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic
JESSIKA ESQUIVEL-CASTILLO

JESSIKA ESQUIVEL-CASTILLO

Carson

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experience. Excellent data entry and appointment scheduling skills. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seeking opportunities to improve customer relations and increase efficiency in fast-paced settings. Works well under pressure, multitasking to handle diverse office needs. Calculating Bookkeeper constantly striving to improve client accounting procedures.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

5
5
years of professional experience

Work History

Receptionist/Accounts Payable Representative

Artesia Palms Care Center
05.2024 - Current
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations.
  • Improved budgeting processes by collecting, compiling, and forecasting data.
  • Greeted incoming guests and directed individuals to appropriate personnel.
  • Answered questions regarding company pricing and policies.
  • Treated visitors with friendly, approachable attitude.
  • Routed messages, coordinated appointments, and directed personnel to various departments.
  • Directed numerous calls per day to appropriate recipients using multi-line system.
  • Directed guests to appropriate personnel or departments as needed.
  • Ensured guest safety by monitoring visitor access through sign-in procedures.
  • Assisted with administrative tasks such as filing, copying, and data entry as needed.
  • Maintained well-organized physical and digital records.
  • Operated telephone switchboard to take messages and schedule appointments.
  • Input new transactions and reconciled accounts to keep business finances current.
  • Processed expense vouchers and managed petty cash.
  • Delivered skilled administrative support for diverse daily staff needs and special projects.
  • Added latest project, financial and customer information to relevant databases.
  • Generated reports from auditing and bookkeeping activities.
  • Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
  • Mapped orders to invoices for payment processing and accountability.
  • Balanced and reconciled discrepancies in financial records.
  • Prevented fees and penalties through payment of obligations.
  • Received, recorded and banked cash, checks and vouchers.
  • Kept records current with regular transaction posting.
  • Compiled budgets from estimated revenue, expense and previous budget information.

Front Office Administrator

Artesia Palms Care Center
05.2024 - 12.2024
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations.
  • Improved budgeting processes by collecting, compiling, and forecasting data.
  • Greeted incoming guests and directed individuals to appropriate personnel.
  • Answered questions regarding company pricing and policies.
  • Treated visitors with friendly, approachable attitude.
  • Routed messages, coordinated appointments, and directed personnel to various departments.
  • Directed numerous calls per day to appropriate recipients using multi-line system.
  • Directed guests to appropriate personnel or departments as needed.
  • Ensured guest safety by monitoring visitor access through sign-in procedures.
  • Assisted with administrative tasks such as filing, copying, and data entry.
  • Maintained well-organized physical and digital records.
  • Operated telephone switchboard to take messages and schedule appointments.
  • Input new transactions and reconciled accounts to keep business finances current.
  • Processed expense vouchers and managed cash.
  • Delivered skilled administrative support for diverse daily staff needs and special projects.
  • Added latest project, financial and customer information to relevant databases.
  • Generated reports from auditing and bookkeeping activities.
  • Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
  • Mapped orders to invoices for payment processing and accountability.
  • Balanced and reconciled discrepancies in financial records.
  • Received, recorded and banked cash, checks and vouchers.
  • Kept records current with regular transaction posting.
  • Compiled budgets from estimated revenue, expense and previous budget information.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Streamlined office operations by implementing efficient administrative processes and procedures.

Medical Front Desk Representative

Garfield Medical Center
02.2021 - 09.2023
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.

Education

Certification - Medical Front Desk Receptionist

Integrity College of Health
06.2023

Diploma - undefined

Paramount Highschool
06.2011

Skills

  • Administrative Support
  • Project management coordination
  • Scheduling
  • Documentation expertise
  • Reception desk management
  • Financial Reporting
  • Information gathering
  • Telephone skills
  • Appointment scheduling
  • Office administration
  • Multi-line telephone operation
  • Basic accounting
  • Security awareness
  • Phone etiquette
  • Business operations
  • PC proficient
  • Positive and professional
  • Microsoft office
  • Billing and invoicing
  • Records management
  • Financial records and reporting
  • Billing dispute resolution
  • Payment management
  • Microsoft Excel
  • Accounts receivable expertise
  • Technical Support
  • Office Management
  • File Management
  • Strategic Planning
  • Expense Reporting
  • Account Monitoring
  • QuickBooks experience
  • Invoice and payment processing
  • Accounts Receivable Software
  • Accurate payment posting
  • Month-end closing procedures
  • Coding proficiency
  • Data Entry
  • Bookkeeping
  • Verbal and written communication
  • Professional Demeanor
  • Payment Coordination
  • Database updates
  • Debt collection
  • Payment Negotiations
  • Invoice Processing
  • Credit and collections
  • Customer service support

LANGUAGE

English Fluent
Spanish Conversational

Timeline

Receptionist/Accounts Payable Representative

Artesia Palms Care Center
05.2024 - Current

Front Office Administrator

Artesia Palms Care Center
05.2024 - 12.2024

Medical Front Desk Representative

Garfield Medical Center
02.2021 - 09.2023

Diploma - undefined

Paramount Highschool

Certification - Medical Front Desk Receptionist

Integrity College of Health

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JESSIKA ESQUIVEL-CASTILLO