Jessie Wanjau

• Responded to customer requests for products, services, and company information.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Processed customer service orders promptly to increase customer satisfaction.

Converting international audio messages to text

Educating customers on products offered by telecom kenya limited

Handling and responding to customers queries via phone

Capturing customers feedback and escalating to the relevant team

• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.