Jessie Thompson
Olivehurst,CA
Summary
Dedicated and compassionate professional with experience in mental health support and receptionist duties. Seeking a role where I can leverage my organizational skills, empathy, and attention to detail to create a welcoming and efficient environment for patients and staff. Results-driven with exceptional skills in problem-solving, communication, and time management. Proven ability to handle customer inquiries and complaints with tact and diplomacy, while also implementing proactive solutions to meet their needs. Proficient in call center and customer service management software. Former US Army E-4 with employment gaps due to raising family and continuing education.
Overview
6
6
years of professional experience
Work History
Mental Health Aide
Willow Glen Care Center
09.2023 - 11.2023
- Performed approximately 100 scheduled patient safety checks and documented results to establish patients' well-being daily.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Collaborated closely with mental health professionals with treatment plan implementation daily.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Apex Systems
07.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of 40+ customer calls per day with minimal wait times.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Completed clerical tasks such as filing, copying, and distributing mail daily.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Dispatcher
First Class Signing
09.2019 - 12.2019
- Communicated effectively with 40+ notaries and clients via phone, email, and third-party software daily.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations weekly.
- Maintained updated and detailed records of calls in physical and electronic database.
- Accurately respond to inbound phone calls using designated script, active listening skills and extensive product knowledge to solve customer queries.
Client Service Representative
Synchrony Financial Inc
10.2017 - 07.2019
- Obtained, entered, and interpreted credit applications and credit bureau information in compliance with state, federal, and company laws, policies, and procedures.
- Managed and built retailer relationships by responding to all credit inquiries with company turnaround standards, increasing the number of new vendors before the end of the first quarter.
- Achieved highest first-call resolution rating out of 56 team members by implementing active listening and consultative strategies to identify, understand, and resolve customer needs.
- Train new employees on CRM software to deliver high-quality customer service.
- Achieved high satisfaction rating of 95% or above on call Centre matrix including ASA, FCR, AHT, CSAT, NPS, and CES
Education
Associate of Arts - Human Services
Yuba College
Marysville, CA2025
Associate of Science - Restaurant And Culinary Management
Institute of Technology
Clovis, CA01.2014
Skills
- Diplomatic and patient with all types of individuals and organizational levels
- Highly organized, with great attention to detail and follow-through
- Professional in appearance and strong work ethic
- Computer skills include MS Office, G Suite, Spreadsheets
- Data Entry/ Records Management
- Discrepancy Reconciliation
- Customer Data Confidentiality
- Conflict management
- Live Chat
Timeline
Mental Health Aide
Willow Glen Care Center
09.2023 - 11.2023
Customer Service Representative
Apex Systems
07.2022 - 09.2022
Dispatcher
First Class Signing
09.2019 - 12.2019
Client Service Representative
Synchrony Financial Inc
10.2017 - 07.2019
Associate of Arts - Human Services
Yuba College
Associate of Science - Restaurant And Culinary Management
Institute of Technology
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