Jessie Stevens
Almonte,ON
Summary
Dynamic and adaptable professional with a proven track record of successfully managing business operations. Adept at multitasking and driving efficiency improvements across all aspects of operations, from enhancing employee performance to refining business controls. Skilled in team building and fostering a collaborative work environment to achieve organizational goals. Demonstrated sales expertise with a strong focus on customer satisfaction, resulting in consistent profitability and business growth.
Overview
17
17
years of professional experience
Work History
Salon Owner
Hairy Canary Primping Co.
Almonte , ON
2020.01 - Current
- Established strong partnerships with strategic clientele to advance brand strategy and enhance market presence
- Developed comprehensive business goals, objectives, and action plans to drive continuous improvement and achieve organizational success
- Provided oversight of daily operations to ensure smooth business functioning and adherence to established protocols
- Implemented and maintained financial and administrative controls, meticulously tracking funds and maintaining up-to-date records to support effective decision-making and compliance.
Salon Coordinator/Hairstylist
Hair Junkie
Ottawa , ON
2014.01 - 2019.01
- Provided leadership and direction in managing a team of over 20 employees, including overseeing scheduling and ensuring optimal staffing levels
- Achieved and maintained retail sales at 15%-20%, surpassing industry averages and contributing to the salon's profitability
- Cultivated loyal clientele through exceptional customer experiences and effective marketing strategies
- Managed online presence with daily social media posts and proactive response to salon reviews, maintaining positive brand reputation
- Contributed to business growth and profitability through strategic initiatives and outstanding leadership
- Spearheaded the implementation of gender-neutral pricing at Hair Junkie, garnering widespread media coverage as Ottawa's pioneering salon in this regard
- This initiative involved orchestrating media outreach, conducting interviews for print, radio, and television, and creating comprehensive marketing materials to promote the launch
- Played a pivotal role in coordinating the inaugural Hair Junkie float for the Ottawa Pride Parade, overseeing all aspects of planning and execution, including participant scheduling, stage sourcing, thematic decoration, music selection, and giveaways.
General Manager/Hairstylist
Carte Blanche Haute Coiffure and Spa
2011.01 - 2013.01
- Coordinated the successful grand opening of Carte Blanche Haute Coiffure and Spa, overseeing all aspects from scheduling models and sourcing costumes to managing technical support and hospitality services
- Ensured personalized client satisfaction by catering to 6-10 clients daily, maintaining high service standards amidst a high volume of salon appointments exceeding 140/day
- Demonstrated effective time management skills in juggling multiple roles as receptionist, hairstylist, and general manager daily
- Provided exceptional service and maintained product quality across various communication channels, including in-person interactions, email, social media, and phone
- Managed salon inventory, handling product procurement, budget management, and ensuring consistent availability to meet client needs
- Led recruitment, hiring, and retention efforts, cultivating a diverse and skilled team of salon professionals
- Identified areas for improvement and devised growth strategies utilizing company resources to enhance salon performance.
Receptionist
Mahogany Salon and Spa
2007.01 - 2011.01
- Efficiently managed a high volume of spa and salon appointments, booking between 150-300 appointments daily with accuracy and precision
- Provided welcoming and professional reception services, including greeting clients, managing check-ins, and processing payments for daily appointments
- Responded promptly and professionally to email inquiries, ensuring excellent customer service and maintaining positive client relations
- Demonstrated proficiency in a wide range of retail products, including skincare, haircare, jewelry, and apparel, enabling effective product recommendations and sales
- Consistently met daily sales targets, contributing to the overall success and profitability of the salon.
Education
Diploma - Hairstyling and Makeup Artistry
Versailles Academy
01.2008
General Arts and Sciences -
University of Ottawa
01.2005
Skills
- Strategic Planning
- Business Growth and Retention
- Appointment Scheduling
- Financial Management
- Client Relations
Timeline
Salon Owner
Hairy Canary Primping Co.
2020.01 - Current
Salon Coordinator/Hairstylist
Hair Junkie
2014.01 - 2019.01
General Manager/Hairstylist
Carte Blanche Haute Coiffure and Spa
2011.01 - 2013.01
Receptionist
Mahogany Salon and Spa
2007.01 - 2011.01
Diploma - Hairstyling and Makeup Artistry
Versailles Academy
General Arts and Sciences -
University of Ottawa
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