JESSIE SMULDERS
Okotoks,AB
Summary
Results-driven professional specializing in customer service, education coordination, and small business management. Developed and implemented educational programs, managed customer relationships, and streamlined business operations. Proven ability to foster collaboration and achieve outcomes through strong organizational and interpersonal skills.
Overview
2
2
Certifications
26
26
years of professional experience
Work History
Education Coordinator and Customer Care Specialist
Worker and Hive Bee Supply
Calgary, AB
06.2020 - Current
- Developed and managed education programming to support and provide continuing education for new and experienced beekeepers.
- Managed retail sales, customer inquiries, order packing, and shipping logistics for domestic and international freight.
- Oversaw inventory management processes to ensure accurate stock levels., customer care, B2B accounts, returns, and warranties.
- Utilized computer skills to enhance efficiency in various tasks. and outstanding customer service. Proficient in Zoho software (Desk, CRM, Inventory, campaigns, and books) and Microsoft office.
Customer Service and Beekeeping Specialist
Chinook Honey Company
Okotoks, AB
01.2015 - 01.2020
- Managed 100+ honeybee colonies, ensuring optimal bee health and maximizing honey production through effective seasonal resource planning and purchasing.
- Delivered customer service in retail shop and facilitated engaging bee experience programs for visitors.
- Supported business operations through program development, resource sourcing, and promotional activities.
Fitness Instructor and Gym Manager
The Energy Shop
Black Diamond, AB
01.2010 - 01.2013
- Designed and implemented diverse fitness programs tailored to individual client needs.
- Educated clients on proper exercise techniques and nutrition principles for optimal results.
- Conducted group fitness classes, fostering a motivating and inclusive environment for participants.
- Trained clients in fitness techniques, led group classes, and organized community running club events.
- Managed staffing and scheduling to ensure optimal coverage, provided exceptional customer service, and promoted business initiatives.
Owner and Operator
Wild Horse Bistro
Black Diamond, AB
01.2005 - 01.2010
- Owned and operated a farm-to-table restaurant, winning top 10 restaurant of the year in Alberta in 2009.
- Oversaw staffing, purchasing, advertising, bookkeeping, payroll, and daily operations to ensure smooth restaurant functionality.
- Managed daily operations, ensuring smooth workflow and adherence to health standards.
- Developed and implemented menu offerings based on seasonal ingredients and customer preferences.
- Trained staff in food preparation techniques and customer service best practices.
Drafting Specialist - Pole Replacement Program
Caltech
Calgary, AB
01.2001 - 01.2005
- Worked in AutoCAD to create detailed technical drawings and 3D utility equipment drawings for field manuals.
- Collaborated with linemen to update powerline software and maintain accurate records, ensuring compliance and operational efficiency.
- Worked closely with utility partners to ensure replacement program accuracy.
Education
Diploma - Engineering Design and Drafting Technology
Southern Alberta Institute of Technology (SAIT)
Calgary01-2002
Skills
- Program Development
- Customer Service
- Inventory Management
- Microsoft office
- B2B management
- Small Business Management
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Relationship building
Certification
Can-fit Personal Training Certificate, Completed 2009
Timeline
Education Coordinator and Customer Care Specialist
Worker and Hive Bee Supply
06.2020 - Current
Customer Service and Beekeeping Specialist
Chinook Honey Company
01.2015 - 01.2020
Fitness Instructor and Gym Manager
The Energy Shop
01.2010 - 01.2013
Owner and Operator
Wild Horse Bistro
01.2005 - 01.2010
Drafting Specialist - Pole Replacement Program
Caltech
01.2001 - 01.2005
Diploma - Engineering Design and Drafting Technology
Southern Alberta Institute of Technology (SAIT)