Jessie Sidhu

Managed individual recovery sessions, creating personalized and effective recovery plans.

• Empowered clients in setting and achieving realistic goals through guided sessions.
• Promoted healthy lifestyle choices by educating on nutrition, exercise, and mindfulness practices.
• Evaluated progress regularly using evidence-based tools, adapting strategies for optimal results.
• Utilized motivational interviewing techniques to identify barriers and develop overcoming strategies.
• Maintained strict confidentiality standards, protecting client privacy throughout recovery.
• Enhanced engagement in programs through compassionate support and guidance.
• Documented case management activities for accurate and reliable records.

• Coordinated operational activities across Porter network during major irregular operations (IROPs) events.
• Monitored connection passenger loads to anticipate possible misconnect situations with Duty Officer.
• Maintained communication with outstations, directing proactive measures to minimize misconnecting passengers.
• Facilitated swift Emergency Response Plan activations and critical communications via Everbridge® Mass Notification system.
• Provided procedural guidance and technical support to front-line agents, managing system outages efficiently.
• Ensured timely notification of flight disruptions and cancellations through Porter’s passenger reprotection application.
• Processed delay reports and contributed to delay code audits and reconciliations.
• Conducted APIS/API reconciliation with US Department of Homeland Security, addressing violations and data quality issues.
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Assisted pet groomer with basic grooming tasks, including pre-cutting based on best practices and client preferences.

• Performed bathing, blow drying, nail cutting, ear cleaning, brushing, dematting, and trimming to prepare pets for final grooming.
• Maintained safety, hygiene, and cleanliness standards within grooming center.
• Demonstrated professionalism while prioritizing company interests in all activities.
• Executed additional tasks as assigned, including regular deep cleaning of facilities.
• Supported animal wellbeing through care strategies focusing on physical and mental health needs.

• Maintained successful dog grooming, walking, and sitting business with over 100 clients.
• Groomed dogs according to breed-specific standards to enhance appearance and health.
• Oversaw overnight and vacation boarding, ensuring clean and organized environments.
• Walked multiple dogs in diverse weather conditions while managing waste disposal effectively.
• Monitored animal behaviors to minimize injury risks and eliminate safety hazards.
• Retained clients through consistent delivery of exceptional pet care and service.

• Prepared alcohol and non-alcohol beverages for patrons at bar and restaurant.
• Interacted with customers to take orders and serve snacks and drinks.
• Presented bar menu to enhance customer experience.
• Assessed customer needs and preferences to provide tailored recommendations.

• Led by example, fostering teamwork and collaboration among team members.
• Achieved goals through strong organizational skills and effective time management.
• Built relationships by finding common ground with all team members.
• Championed Boston Pizza's Brand Standards and Food Safety principles.
• Communicated effectively, sharing goals and challenges while coaching the team.
• Maintained positive composure in a fast-paced environment to enhance team performance.
• Pursued professional development opportunities, consistently seeking new skills and knowledge.