JESSIE ROA
Long Beach
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
27
27
years of professional experience
Work History
International Paper Intl.
08.2024 - Current
- Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that customers receive a world-class experience.
- Entrusted as a key member of the site’s team to meet or exceed customer expectations and business objectives.
- Convert customer purchase orders to manufacturing production orders.
- Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
- Setup and maintain customer’s profile to ensure proper contact, billing and shipping/delivery information.
- Maintain strong relationships and communicate daily with representatives from operations, shipping and maintenance to stay ahead of plant activities that could impact customer order fulfillment.
Manpower Employment Agency (Temp to Hire) International Paper
09.2023 - 08.2024
- Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that customers receive a world-class experience.
- Entrusted as a key member of the site’s team to meet or exceed customer expectations and business objectives.
- Convert customer purchase orders to manufacturing production orders.
- Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
- Setup and maintain customer’s profile to ensure proper contact, billing and shipping/delivery information.
- Maintain strong relationships and communicate daily with representatives from operations, shipping and maintenance to stay ahead of plant activities that could impact customer order fulfillment.
Customer Service Representative
Insulation Supply Company
03.2020 - 09.2023
- Serves customers by providing product and service information and resolving product and service problems.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Contact: Sagar Lakhani 310-320-9400
Customer Service Specialist
Town and Country Event Rentals
08.2013 - 03.2020
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, and outside salespeople.
- Serves as a model example of work ethic, safety, and professionalism to coworkers.
- Coordinate with outside vendors for equipment and catering.
- Work with dispatch to ensure trucks are loaded properly.
- Constantly operates a computer and other office productivity machinery, such as a computer printer, document scanner, mail machine, etc.
- High volume of data entry to create, maintain, and enter information into databases with good manual dexterity, coordination, and stamina.
- Contact: Ronald Reyes 818-908-4211
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Classic Party Rentals
11.1998 - 01.2013
- Training new employees
- Support launch of new locations - help train teams and provide guidance on company standards.
- AR, - up to 140 invoices weekly
- Managed 30+ active events per week
- Coordinate with outside vendors for equipment and catering.
- Support internal project team and liaison of internal and external staff with clients.
- Contact: Albert Funfstuck - Company is no longer in business
Education
Diploma - General education
Narbonne High School
Harbor City, CA06.1991
Skills
- Information Security
- Patience
- Customer Relations
- Critical Thinking
- Adaptability
- Conflict Resolution
- Attention to detail
- Complaint resolution
- Account updating
Timeline
International Paper Intl.
08.2024 - Current
Manpower Employment Agency (Temp to Hire) International Paper
09.2023 - 08.2024
Customer Service Representative
Insulation Supply Company
03.2020 - 09.2023
Customer Service Specialist
Town and Country Event Rentals
08.2013 - 03.2020
Customer Service Specialist
Classic Party Rentals
11.1998 - 01.2013
Diploma - General education
Narbonne High School
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