Jessie Qua
Los Angeles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Installation Technician
ALSTOM
Los Angeles
06.2023 - Current
- Troubleshot and repaired wayside equipment including guideway switches, platform doors, object controllers, and termination cabinets to ensure operational reliability.
- Performed preventive maintenance on wayside equipment to maintain functionality and safety standards.
- Supported team members with equipment issues, setups, and installations to enhance overall team efficiency.
- System Testing and commissioning
- Ensured compliance with industry standards through thorough documentation processes.
Lead Technician
Caltek Technologies
Ontario
11.2021 - Current
- Installing and decommissioning switches, routers, access points, patch panel, UPS, modem, Firewall, servers, Power strips and other IT devices. (DELL, APC, NETGEAR, TP-LINK, CISCO, ARUBA, MERAKI)
- Terminating Cat5, Cat 6, Cat6A Jacks for shielded and unshielded.(Leviton, Belden, commscope, Ortronics, Lagrand)
- Installed patch cables to switch, patch panel, firewall, MPOE, and router according to plan schedule.
- Installing patch panel from 12 to 48 port, 110 block and Visipatch 360. All Punch down and Properly dressed cables. (Panduit, Leviton, Ortronics, Lagrand, Commscope)
- Testing and certifying cable using Fluke Versiv 2 tester.
- Installed access points, AVAYA phones, sound masking systems, security cameras, card readers, door alarms, and door contact systems.
- Installing conduit pipe and junction boxes. (EMT, PVC or Flex).
- Building, installing and removing network cabinets, hanging cabinets, single racks, two post racks and Ladder Racks. (Chatsworth/CPI, Ortronics, Lagrand)
- Conducted site surveys to assess installation requirements, ensuring alignment with project specifications.
- Executed projects in hospitals, government buildings, warehouses, offices, schools, hotels, banks, and various infrastructures.
Cable Technician/Installer
3D DATACOM
Los Angeles
05.2021 - 11.2021
- Terminated Cat5, Cat6, and Cat6a jacks for both shielded and unshielded cables.
- Installed patch panels ranging from 12 to 48 ports using 110 block and Visipatch 360.
- Set up access points, Avaya phones, security systems, and sound masking devices.
- Connected patch cables to switches, routers, firewalls, and MPOE following schedules.
- Installed conduit pipes and junction boxes utilizing EMT, PVC, or Flex materials.
- Built, installed, and removed network cabinets including single racks and ladder racks.
- Tested and certified cables with Fluke Versiv 2 tester for quality assurance.
- Decommissioned and installed network hardware ensuring continuity of IT operations.
IT Support Technician (Project Based)
Registrar Recorder/County Clerk County of LA
Los Angeles
02.2020 - 03.2020
- Assembled and disassembled new voting machines for seamless operation before and after elections
- Troubleshot machines during deployment and on Election Day to ensure optimal functionality
- Managed cable organization and assigned power loads for UPS systems.
- Documentation of machine deployment and Recall through the Cherwell APP
- Supported election workers as a technician using WORKFORCE ArcGIS APP to facilitate efficient operations
Sales Associate/Teller (PART TIME)
Philippines National Bank
Los Angeles
07.2019 - 03.2020
- Processed customer transactions at teller window with attention to accuracy and efficiency.
- Processed home loan payments to ensure timely customer service.
- Processed account openings from mail to facilitate new customer onboarding.
- POC for ATM, Passbook, SOA, Checkbook mail out to customers.
Multilingual Clerical Services (Project Based)
Registrar Recorder/County Clerk County of LA
12.2019 - 01.2020
- Proofread candidate statements and measures for clarity and correctness.
- Reviewed ballots to ensure accuracy for upcoming election.
- Sorted ballots and measures to facilitate efficient processing.
- Finalizing documents for final review.
Facilities Administrator
Transcom Worldwide Philippines Inc.
Bacolod
04.2012 - 04.2019
- Deploy and install Computers with AVAYA Phones on production floor, office or Boardroom
- Provide facilities support to more than 2000 employees
- Supervised maintenance and repairs of critical equipment (UPS, AC, generators, FDAS, electrical) to ensure operational reliability.
- Coordinated communication and logistics with concessionaires, suppliers, and contractors to streamline facility operations.
- Deploy and install or relocate Workstations on new locations
- Layout LAN cables from Server Room to workstation
- Installed new WIFI hotspot to enhance network connectivity.
- Monitor Printer and photocopier and conduct troubleshooting if needed
- Site Monitoring of 4 buildings. (Total of 84,000 ft² area)
- Monitored PCI regulations compliance to safeguard data security and protect organizational integrity.
- Create or update our files for maintenance cost, issues and other reports
IT Tech Support (PART TIME/ON CALL)
Panel-it Solution
Bacolod
09.2011 - 04.2019
- Quarterly Maintenance for office computers and cloud storage (Software updates, cleaning, backup, defrag.)
- Provided remote or on-call support for office personnel, resolving technical issues promptly to minimize downtime.
- Recovered files from defective computers and transferred to functioning systems, ensuring data availability for users.
- Reformatted computers and laptops to improve performance and usability.
- Set up local cloud server using Western Digital My Cloud System to enhance data accessibility and storage.
- Layout new network connections for additional workstations.
- Install additional printers, CCTV and other office-related devices.
- Coordinate with local internet and phone providers for data connection issues.
Customer Service Representative
Transcom Worldwide Philippines Inc
Bacolod
09.2011 - 04.2012
- Provisioned and programmed cable, internet, and phone boxes for installation.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Provided product knowledge to help customers make informed decisions.
Account Executive
Skycable
Bacolod City
10.2010 - 07.2011
- Identified and secured clients for Community Billboard channel
- Facilitated client communication for ad modifications
- Coordinated contract arrangements and processed documentation
- Production assistant during media coverage for programs and events.
Customer Service Representative
Teleperformance
Bacolod
06.2010 - 09.2010
- Assists customers on their online accounts
- Assists customers on online booking and payments
- Answers general products and features inquiries
- Assisted customers with credit card activation, ensuring timely access to services
- Processed new credit card orders, facilitating seamless customer onboarding
- Upsold Barclays products and features, enhancing customer experience and satisfaction
Education
Bachelor's - Electronics and Communication Engineering
AMA Computer College
Bacolod03-2010
Additional Information
Authorized to work in the US for any employer
Languages
Tagalog, Fluent
Timeline
Installation Technician
ALSTOM
06.2023 - Current
Lead Technician
Caltek Technologies
11.2021 - Current
Cable Technician/Installer
3D DATACOM
05.2021 - 11.2021
IT Support Technician (Project Based)
Registrar Recorder/County Clerk County of LA
02.2020 - 03.2020
Multilingual Clerical Services (Project Based)
Registrar Recorder/County Clerk County of LA
12.2019 - 01.2020
Sales Associate/Teller (PART TIME)
Philippines National Bank
07.2019 - 03.2020
Facilities Administrator
Transcom Worldwide Philippines Inc.
04.2012 - 04.2019
IT Tech Support (PART TIME/ON CALL)
Panel-it Solution
09.2011 - 04.2019
Customer Service Representative
Transcom Worldwide Philippines Inc
09.2011 - 04.2012
Account Executive
Skycable
10.2010 - 07.2011
Customer Service Representative
Teleperformance
06.2010 - 09.2010
Bachelor's - Electronics and Communication Engineering
AMA Computer College