Jessie Pranitha Palle
Burnaby,Canada
Summary
MBA graduate with over 2 years of corporate experience in insurance operations and administrative support, collaborating with a North American client through Cognizant Technology Solutions. Proficient in documentation management, policy amendments, and reporting, with a strong ability to coordinate across functions. Currently acquiring Canadian work experience in a regulated airport environment, aiming for skilled employment opportunities in Canada.
Overview
9
9
years of professional experience
Work History
Server
White Spot
YVR Airport, Canada
04.2025 - Current
- Provided service in a high-volume airport restaurant while maintaining professionalism.
- Supported smooth daily operations through coordination with team members.
Whistler Brewing (Domestic) & Lift (International)
YVR Airport, Canada
03.2023 - Current
- Worked in a secure, regulated airport environment adhering to operational and safety standards.
- Supported daily operations through teamwork, communication, and time management.
Operations Auditor / Change Request Analyst
Cognizant Technology Solutions
, India
03.2020 - 12.2022
- Processed and reviewed insurance policy change requests submitted by agents, ensuring compliance with internal guidelines.
- Amended policy documentation accurately while maintaining detailed records.
- Coordinated with internal teams and client stakeholders to resolve discrepancies.
- Prepared operational and quality reports to support audits and performance tracking.
- Ensured confidentiality while handling sensitive client information.
- Client: Nationwide Insurance, India
Journalist Intern
, India
05.2017 - 03.2018
- Conducted structured interviews with local business owners and community members to gather accurate information.
- Researched, verified, and organized information for news articles and reports.
- Assisted in drafting, editing, and reviewing content to ensure clarity, accuracy, and ethical standards.
- Coordinated with editors and senior journalists to meet publication timelines.
- Developed strong written communication, analytical, and information-management skills.
Education
Masters - Business Administration
University Canada West
Vancouver07.2024
Bachelor’s - Mass Communication & Journalism
Wesley Degree College (Osmania university)
India05.2019
Skills
- Administrative support and office coordination
- Documentation and filing
- Record management and data accuracy
- Policy review and compliance
- Change request processing and tracking
- Cross-functional team collaboration
- Professional communication skills
- Email correspondence and information handling
- Research and verification
- Information analysis
Languages
- English
- Hindi
- Telugu
Timeline
Server
White Spot
04.2025 - Current
Whistler Brewing (Domestic) & Lift (International)
03.2023 - Current
Operations Auditor / Change Request Analyst
Cognizant Technology Solutions
03.2020 - 12.2022
Journalist Intern
05.2017 - 03.2018
Masters - Business Administration
University Canada West
Bachelor’s - Mass Communication & Journalism
Wesley Degree College (Osmania university)