Jessie Nagy
London,ON
Summary
High-spirited individual with a successful track record of effectively working with the public. Excellent communicator skilled in clear and concise verbal communication. Builds rapport, trust, and confidence easily, thriving in high-stress environments. Demonstrates the ability to manage multiple responsibilities simultaneously and effectively. Well-organized and resourceful, adept at managing time, prioritizing tasks, and multitasking. Capable of working with difficult people and resolving conflicts using critical thinking capabilities. Regarded by co-workers as a conscientious and helpful team-mate with a demonstrated record of reliability, solid work ethic, and a positive attitude.
Developed key skills in fast-paced logistics environment, including efficient problem-solving. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
28
28
years of professional experience
Work History
Dispatcher
Grisenthwaite Developments/Direct Delivery
01.2021 - Current
- Plan and schedule all daily routes to ensure efficient and on-time delivery of goods.
- Optimize routes to improve efficiency, minimize delays and reduce costs.
- Maintain constant communication with drivers and adjust schedules due to traffic and weather.
- Answer calls and emails and handle customer inquiries or complaints in professional manner.
- Maintain accurate records of dispatches, deliveries, and any incidents or issues.
- Enforce safety protocols, ensuring that vehicles and drivers meet necessary standards.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
Owner/Educator
Muse Beauty Bar
01.2014 - Current
- Develop and implement curriculum for aesthetics training courses.
- Provide personalized instruction support to students in private or group training classes.
- Provide exceptional customer service and high quality of beauty services.
- Records accurate client notes to maintain customer preferences and services delivered.
- Manage day to day operations, bookkeeping and balancing budgets.
- Marketing and advertising.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
National Sales Manager/Regional Sales Manager/Clinic Manager/Clinic Coach
U Weight Loss Clinic
01.2010 - 01.2014
- Maintained top sales representative across canada for3 consecutive years.
- Monitored, mentored, and supervised a team of up to 50 individuals.
- Led team to achieve revenue goals through effective coaching and support.
- Enhanced market penetration by developing. comprehensive national sales strategies.
- Taught the Seven Fundamentals of Selling to employees on weekly national sales calls.
- Created and personalized health programs to help clients reach personal health goals.
- Expanded client base internally through trade shows, cold calling and community awareness.
- Provided private coaching sessions 3x week to help clients overcome personal obstacles.
Division Supervisor
Aboutown Transportation
01.1999 - 01.2005
- Oversaw transportation operations, including route planning, vehicle scheduling, and dispatching.
- Scheduled routine inspections, repairs, and ensure the fleet operates efficiently.
- Collaborate with other departments to resolve logistical challenges and improve efficiency.
- Responsible for hiring, training, health and safety education.
- Maintained accurate logs and records of all transportation activities.
- Responsible for the day to day operations for Fuel/Detail bay.
- Ensured compliance with industry regulations, implementing policies and procedures to maintain safety standards.
Receptionist
Westgate Honda
01.1997 - 01.1999
- Greeted visitors and customers, creating welcoming and professional first impression.
- Answered and screened incoming calls, and forward them to the appropriate department.
- Maintained and organized systems for storing documents, correspondence.
- Provided administrative support to other departments as needed.
- Performed data entry and maintained accurate records of client information and appointments.
- Managed scheduling and calendar coordination for executives to ensure no scheduling conflicts.
Education
Massage Therapy Diploma -
Medix College
London, ON01.2007
Skills
- Excellent judgement skills and ability to make sound decisions quickly
- Active listening and communication skills, conflict resolution
- Illustrates exceptional organization skills and attention to detail in notes and record keeping
- Ability to stay calm and composed in stressful or high pressure situations
- Effective in analyzing relevant information
- Compassionate and empathetic listener
- Displays excellent intuitive judgement
- Highly adaptable with broad range of transferable skills
- Strong geographical knowledge of Southwestern Ontario, prioritizing calls and route planning
- Customer service
- Data entry
Timeline
Dispatcher
Grisenthwaite Developments/Direct Delivery
01.2021 - Current
Owner/Educator
Muse Beauty Bar
01.2014 - Current
National Sales Manager/Regional Sales Manager/Clinic Manager/Clinic Coach
U Weight Loss Clinic
01.2010 - 01.2014
Division Supervisor
Aboutown Transportation
01.1999 - 01.2005
Receptionist
Westgate Honda
01.1997 - 01.1999
Massage Therapy Diploma -
Medix College
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