Jessie Morris
Lancaster
Summary
Results-driven Store Manager with a strong background in team leadership and sales analysis. Proven ability to enhance customer satisfaction and streamline operations, driving measurable improvements in performance. Ability to dissect KPI's, coming up with CTA's to support companies WIG.
Overview
16
16
years of professional experience
Work History
Store Manager
America's Tire Co.
Canoga Park, CA
04.2010 - Current
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Managed inventory levels, implementing efficient restocking procedures to minimize shortages.
- Trained and mentored staff, fostering a positive work environment and enhancing team performance.
- Analyzed sales data to develop strategies that improved customer satisfaction and retention rates.
- Conducted regular audits of store operations, identifying areas for process improvement and cost reduction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Lancaster High School
Lancaster, CASkills
- Problem-solving
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Goals and performance
- Sales analysis
- Root-cause analysis
Timeline
Store Manager
America's Tire Co.
04.2010 - Current
High School Diploma -
Lancaster High School