Summary
Work History
Education
Skills
Online Courses
References
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Jessie McCarthy

Jessie McCarthy

Dingle

Summary

I am a motivated and creative individual with a diverse skill set, including expertise in photography, graphic design, and customer service. As a tour guide, I excel at engaging customers through storytelling, and enhancing their overall experiences. I am proactive in contributing to team success and driving business growth.

Work History

Tour Guide

Dingle Distillery
Dingle
06.2025 - Current
  • Guide visitors through informative distillery tours, enhancing their understanding of production processes.
  • Engage guests with compelling storytelling about local distilling traditions.
  • Conduct tastings, explaining flavour profiles and distillation techniques to enrich guest experiences.
  • Collaborate with staff to optimise guest experiences and tour delivery.
  • Maintain enthusiasm and positivity in guest interactions

Bartender

Baldface Lodge
Nelson
02.2025 - 04.2026
  • Assist in setting up the bar for service shift.
  • Provide drink suggestions to customers based on their preferences.
  • Maintain inventory of liquor, beer, wine, and other beverage items.
  • Greet customers and provided excellent customer service.
  • Mix and serve both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Store Manager | Graphic Design Technician

Piña Styles
Ucluelet
04.2023 - 10.2024
  • Manage print designs from concept to completion.
  • In-depth understanding and knowledge of using the Adobe suite, including InDesign, Photoshop, and Illustrator.
  • Manage online Etsy store, emails and phone calls.
  • Manage online orders & postage within Canada and abroad
  • Enhance customer satisfaction and store operations through relationship-building and daily problem-solving.
  • Train and mentor staff in daily tasks and procedures.
  • Deliver excellent customer service
  • Complete thorough opening, closing, and shift-change functions to maintain daily operational standards.

Sales & Social Media Manager

Banks Botanicals
Melbourne
10.2022 - 12.2022
  • Manage tasks through HubSpot, Outlook, OneDrive, and Lightroom.
  • Establish connections with potential buyers and distributors of Banks Botanicals.
  • Frequent venues throughout Melbourne to photograph and film the process of making cocktails using Banks Botanicals products.
  • Work at events to promote Banks Botanicals as a Brand

Distillery Assistant

Pacific Rim Distillery
Ucluelet
06.2022 - 08.2022
  • Grow social media presence through engaging content, using data, and customer insights to guide the process.
  • Take professional photographs to produce quality content for an online presence.
  • Schedule content for publication on social media at ideal times.
  • Pick and process native botanicals around Vancouver Island for seasonal spirits.
  • Help with the production of products.

On-trade Services Rep

Heineken Ireland
Cork
07.2019 - 06.2022
  • Provide excellent communication, assistance, and support to on-trade representatives and publicans throughout Ireland.
  • Work efficiently across several IT platforms used by Heineken, including Siebel, SAP, SDOC, Adest, Realex, Excel, PowerPoint, Microsoft Teams, and Microsoft Word.
  • Maintain an excellent phone manner at all times.
  • Submit orders for customers and process payments.
  • Maintain up-to-date administration and customer data.
  • Display a strong ability to work independently.
  • Recommend additional useful services to customers, which help to increase overall sales.

Education

Bachelor of Arts - Music & Italian

University College Cork
Ireland
10.2016

Erasmus - Study Abroad - Music & Italian

University of Bologna
Bologna, Italy
07.2015

Music Scholarship - Music & Italian

Wheaton College
Norton, USA
12.2013

Skills

  • It expertise
  • Adobe Suite proficiency
  • Digital graphics
  • Digital photography
  • Team collaboration
  • Customer service
  • Tour presentation
  • Social media marketing
  • Excellent time management and organisational skills

Online Courses

  • Photography Academy of Ireland - Post-graduate Diploma in Photography
  • Shaw Academy - Professional Diploma in Graphic Design
  • Digital Prosperity Movement - Social Media Marketing

References

Dingle Distillery 

Michelle Guilfoyle

+353868706691 - michelle@dingledistillery.ie

Operations Manager, Dingle

Pina Styles

Angie Harvey & Roger Harvey

+1 250 266 1710 - sweetstuff@pinastyles.com

Owners of Pina Styles, Ucluelet. 

Heineken

Helen Guerin 

+353 86 145 7310 - helen.Guerin@Heineken.ie 

Operations Manager Heineken Ireland, Customer Service Dept.

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