Jessie-Marie Fontaine
Summary
Energetic and multilingual team player with dynamic customer service skills. Apt at diffusing and solving sensitive matters while maintaining an efficient and professional attitude. Strong ability to adapt to changing demands and have demonstrated the capacity of learning new skills quickly
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Security Guard
Sentinel Plus Security
03.2024 - Current
- Provided excellent customer service while making safety a top priority.
- Maintained a safe environment through proactive surveillance and communication.
Flight Attendant
Westjet Airlines LTD
10.2014 - 01.2024
- Conduct and oversee safety protocols aligned with Transport Canada's Procedures & Regulations.
- Maintain and preserve time management
- Attended trainings in Crew Resource Management, conflict resolution tactics, and safety procedures.
Flight Attendant
Jazz Aviation LP
09.2005 - 10.2014
- Trained and coached new flight attendants.
- Maintained crew and passenger safety in accordance with the Aviation Regulations.
- Conducted safely the evacuation of a passenger aircraft in an emergency situation.
Education
Criminology and Psychology
University of Ottawa
09.2000 - 12.2004
Skills
Mentorship & Coaching
Microsoft Word, Excel, Outlook
Strong Communication Skills
Time Management
Emergency Response Coordination
Strong Work Ethic
Conflict Mediation
Certification
Security Guard License / First Aid & CPR C - AED
Timeline
Security Guard
Sentinel Plus Security
03.2024 - Current
Flight Attendant
Westjet Airlines LTD
10.2014 - 01.2024
Flight Attendant
Jazz Aviation LP
09.2005 - 10.2014
Criminology and Psychology
University of Ottawa
09.2000 - 12.2004